The Shepherds Stonehouse Reviews Summary

Food Quality

Pros:

• "All the food was very good."
• "Really enjoyed the meal."
• "Food quality and preparation were excellent."
• "Any food you order cooked fresh is very good."
• "Food was delicious and filling."
• "The food was beautiful."
• "Food was amazing."

Cons:

• "One small piece of dried up, unsavoury looking beef and a tiny piece of Gammon left for four of us."
• "The vegetables were bland, some overcooked, others under."
• "The food provided was incredibly poor."
• "Unfortunately it was a very dry, cold and tasteless experience."
• "The meat was very dry & did not taste fresh in the slightest."
• "The carvery was tasteless, dry and overcooked."
• "The food was very hot and dry. Some of it was inedible."

Staff and Service

Pros:

• "The staff were pleasant and helpful and approachable."
• "Organised regards covid, pleasant staff, good menu catering for kids & adults. Prompt service."
• "Staff were very attentive, really good portions and tasty food."
• "Service was quick, efficient and friendly."
• "Great staff that work there, very friendly."
• "Staff are very friendly and helpful."
• "The staff member serving the meat was friendly, chatty, very pleasant and accommodating."

Cons:

• "Walked out. Stood well over 5 minutes at the bar."
• "Having to look for staff to rectify the order spoiling their meals."
• "The staff were very cold. My father was made to feel inadequate."
• "Very unfriendly staff who make it feel as tho your not welcome there."
• "Shocking service. Very bad attitude to paying customers."
• "Slow service, poorly organised."
• "Night ruined. Packed out venue with just two serving."

Value for Money

Pros:

• "Excellent value for money and would recommend."
• "The chain even accepted the blu light card discount which made it even cheaper."
• "It's not too expensive."
• "The breakfast & unlimited refills of drink & food @ about £6 is worth every penny."
• "Prices very reasonable."
• "Good value for money."
• "Superb value for money."

Cons:

• "Not worth the price for the little effort put in to making it decent."
• "These are very disappointing for the money."
• "And it’s not super cheap at £21 for two burgers and a few frozen potato wedges."
• "Don't bother going after 7.30 for a carvery. Tonight choice of three meats was gammon. Nothing else left."
• "The food took too long to prepare and was not up to the standard required."
• "I paid the same price as someone who had all the meats I didn’t think that’s right?"
• "No meat left at the carvery so was offered a sausage!"

Ambiance and Cleanliness

Pros:

• "A nice and relaxed atmosphere with a very good choice of drinks on offer."
• "Very clean. Did well to recover from flooding only a week ago."
• "Enjoyed a wonderful carvery, served by extremely cheerful, helpful and friendly staff."
• "It is a nice bar out of the way and has some good walks nearby at Cotgrave Country Park."
• "The place is lovely and clean and nice atmosphere."
• "Peaceful atmosphere, fair prices, wide selection of drinks."
• "This is a lovely warm pub."

Cons:

• "Not a great first impression as cleaning products were positioned at the main point of entry."
• "Clean tables but a few of the seats retained crumbs and food scraps from previous diners which gave the appearance of less than 100% cleanliness rating."
• "Adjoining tables remained uncleared with dirty plates and glasses throughout our visit."
• "The place was packed. There was no clear indication of the 1-way 'entry-exit' system as people were coming in and going out through the exit door."
• "Toilets were out of order with no signs."
• "Fridges weren't working so all the drinks were warm which the kids didn't like."
• "Dirty glasses and utensils, the general cleanliness is poor."

Special Considerations

Pros:

• "Able to take my dogs in - bonus."
• "We have gluten and wheat intolerances in the family and it was nice to talk to staff who understood what that means."
• "Choice of 4 nicely cooked meats (can have a slice of each)."
• "Like the parking and the outside area."
• "Nice meeting place for groups, plenty of seating and staff happy to pull tables together for larger groups."
• "Grounds are beautiful too."
• "The staff are very friendly 😀 we all enjoyed a few cold scoops 🍺🥂🍾👍then we all had fantastic food 😀 10/10 we will be back again 👍😀."

Cons:

• "There was not any alternative to the meat for vegetarians however which seemed strange."
• "NOT DEMENTIA FRIENDLY. I would not recommend taking anyone vulnerable or elderly here."
• "Being a vegetarian, I would like to see more choice in vegetables."
• "Intimidated no less than 3 times by manager."
• "This comment is mainly on the vegan beyond burger, which was very bad."
• "Left hungry with upset partner and children."
• "My problem with the venue is lack of phone signal inside the place."