The Boathouse Beefeater Reviews Summary

Staff

Pros:

• "The staff were very friendly with a down to earth mannerism which made us feel very comfortable."
• "Can't fault the staff - excellent as always."
• "The staff even though busy was happy to chat."
• "Staff friendly and very hard working."
• "Good customer service by all."
• "Staff Were Extremely Polite and attentive and the food was well presented and Piping hot!"
• "All staff are always friendly and welcoming, and nothing is too much trouble."

Cons:

• "Awful service waitresses spent too much time talking to themselves and Sod the customer."
• "Absolutely no pride from staff in the quality of food or service."
• "Under staffed and some staff weren't bothered about guests being aware of this."
• "Rude and unprofessional member of staff."
• "Terrible service from the waitress who did not smile once."
• "A couple of the staff obviously did not want to be there and were on the verge of being rude."
• "Service is diabolical, rude, long waiting time and food pretty average."

Food Quality

Pros:

• "Was a bit reluctant about having a typical Sunday lunch at a pub as I'm so fussy, but wow the beef dinner was amazing!!!"
• "Dessert was very tasty and definitely the best of the 3."
• "What you get is we'll cooked - my sirloin steak was nicely done per my medium rare order."
• "Steak was perfectly good and a good sized portion."
• "The mixed grill with 4oz steak medium done was also very satisfying."
• "Ordered vegan burger and chunky chips. Burger was well cooked."
• "Good roast. I got a lot of food for my money. Roast chicken was tasty."

Cons:

• "It is tatty and poorly maintained, marks on the walls with corresponding Marks on the chairs, dirty Windows chips on window sills unswept carpets, unwiped tables."
• "Both of us had sirloin steak. Mine was ok but my husband's was inedible it was so tough."
• "The burger was alright but definitely not worth the 13.99."
• "When it came was nothing like described. Just a double cheeseburger with a few scrappy deep-fried fishy bits on top."
• "The ribs came with barely any BBQ sauce, and the chips were yellow, undercooked and almost cold when they arrived."
• "The Duck pate was the worst I have had, cold, watery and tasted old probably been left in the fridge for a good while."
• "The food portions are small and very overpriced and poor quality."

Value for Money

Pros:

• "Would definitely go again, excellent value for money."
• "Kids eat free for breakfast which is a huge plus."
• "Attentive staff and good value for money."
• "The children's meals were good value for money."
• "The food and drinks seem about right for the price."
• "Good value for money."
• "Definitely recommend for a quick snack or evening meal."

Cons:

• "The food was overpriced for a sort of a Wetherspoons restaurant which is a 10 min drive from the city centre."
• "And it's all so overpriced. Yikes."
• "Very expensive for what you got."
• "Food was pricey luckily I had a 40% off voucher which made it ok, I wouldn't of been happy to pay full price as didn't think it was great value."
• "The steak ordered, was very fatty! Which is very disappointing when costing £20."
• "Just shy if £50 for two starters and mains with inferior quality food."
• "Paid £55 per head for Christmas day lunch... portions for lunch were disappointing."

Cleanliness

Pros:

• "Table was moderately clean."
• "Lovely place. Light and airy and never too busy."
• "The male toilets could do with being a little bigger but are clean enough."

Cons:

• "Bathroom was absolutely disgusting tissues hairs and other unknown items in the sink and on the floor."
• "Our table was very sticky."
• "Cleanliness falls below expectations."
• "The ceiling looks like it has had water damage on it for a long time, and blinds are dusty as hell."
• "Cleanliness seemed a problem, and the women's toilet was disgusting - the skirting rail had come off and you could see what looked like mouse droppings in a gap between the wall and the floor."
• "The table we sat at had not been properly cleaned and neither had the seats, full of crumbs."
• "There were lots of smears on the glass windows on the doors."

Service

Pros:

• "Service is always excellent, special mention to Diane and George."
• "Service was excellent, we weren't rushed and thoroughly enjoyed our food."
• "Service was excellent, breakfast is amazing always been seated straight away."
• "Enjoyed excellent customer service from start to finish, all the staff were amazing, from bar to table service."
• "The service was first class and I recommend this restaurant most heartily."
• "The evening service was excellent the member of staff was friendly and very helpful."
• "Service was very fast and the waiting staff were excellent."

Cons:

• "Would we go again... not sure."
• "We arrived and got seated. we were for 25 minutes before we gave up waiting and left."
• "The service was ok."
• "We had to wait quite a while for our drinks order then even longer for our food."
• "The service was quite slow, especially as when we first arrived it wasn't that busy."
• "Slow service, apologies were given but not good enough."
• "Waited for half an hour and still hadn't had a drink."