Farro's Grillhouse Reviews Summary

Food Quality

Pros:

• "Amazing fresh food from the grill and mouth watering desserts (we had waffles)."
• "Would recommend Sizzlers and Lamb Chops to start with - top notch!"
• "The food was amazing and our eldest child tried his First Steak he really liked it."
• "The chicken with lemon and herb sauce is very delicious and the plate is well prepared."
• "The lamb chops were very tasty and cooked just right."
• "Food was freshly cooked, nice big portions."
• "The food was delicious!"

Cons:

• "The peri peri chicken was cold and did not taste good."
• "The pizza was quite literally a Tesco pizza but with toppings like chicken and pepper."
• "The meat feast pizza was very bland, and it lacked meat on each and every slice of pizza."
• "I feel the steak although cooked well, lacks any sort of flavour."
• "I had the butterfly peri peri chicken with chips and spicy rice. It was not good."
• "The steak is just unflavourful and inedible."
• "The T-bone steak was very thin and the fillet could fit in the palm of my hand. Whilst the fillet was tender, the T-bone steak was very chewy and rubbery and both steaks lacked flavour."

Service

Pros:

• "The staff is very kind and helpful."
• "Personally I think this place was very good and there was excellent customer service especially by a young kid called yasir on his 2nd day of work the food was also excellent I would love to go again just because of the excellent service i experienced."
• "Amazing, friendly staff! Smiles all around."
• "Staff are friendly, welcoming and they look after you."
• "The staff were really friendly and the atmosphere was relaxed."
• "The service is always excellent, extremely attentive staff."
• "The staff were very nice and helpful and ensured we were comfortable at all times."

Cons:

• "Quite disappointing how we got treated towards the end of the meal."
• "Extremely bad service. The waitresses were rude and unhelpful, and they tossed our food around the table whilst serving us."
• "However on this occasion the manager completely ruined our experience. She was rude, highly strung, dismissive, argumentative, untruthful and uncooperative."
• "The drink machine didn’t have Fanta, and the coke ran out on me, most of the straws had holes in the bend so using them was a hassle."
• "This place is very unprofessional. There was a party booking for 20 people and they cancelled the booking on the day despite the booking being confirmed multiple times in the week."
• "Samina the waiting staff/ manager was very defensive when spoken too, unhelpful and quite frankly very rude!!!!"
• "The low score is based on the poor communication from the servers - there was no chicken in the building and we waited for over 80mins for our mains to come."

Ambience

Pros:

• "The theme/vibe of the place was amazing."
• "The inside of the restaurant has a very welcoming rustic vibe."
• "Amazing atmosphere, with an open-top glass roof in the middle."
• "The atmosphere was cosy, warm and rustic."
• "A very nice and cozy restaurant, suitable for families, friends and couples."
• "The atmosphere is so relaxed and happy it's almost like being at home."
• "The restaurant itself is very nice. It has a good ambience."

Cons:

• "The place was really hot, (was around 30 degrees that day though) and the bathrooms could do with refurbishment, more toilet paper and handwash."
• "They need to work on their exhaust/ventilation system since it was too stuffy."
• "The place itself is very noisy and not well ventilated, as where we were seating there was an unpleasant smell of sweat and body odour."
• "There was a strong smell of ‘herbal medicine’ lingering in the restaurant."
• "Place is relatively small inside, you will bumping into people quite easily."
• "It's cold inside so layer up in winter!"
• "The only minor niggle was that they had an issue with the front door that didn't close itself."

Value

Pros:

• "Cheap and cheerful."
• "For less than £5 you can get bottomless drinks and the appetisers are both a good price and portion."
• "Best steak, Best pizza, Best starters (quality and quantity) definitely worth the money."
• "Value for money too."
• "It was good value for money and I would definitely come back here again and I would recommend."
• "Both were incredibly fair priced and delicious."
• "Good value for money."

Cons:

• "The steak was rubbery, tasteless and overpriced."
• "18 pound steak came with about 130g of cooked rice defo not enough and very expensive."
• "The price of milkshake was £8 each which I think is pushing it too much."
• "For 18 pound I would expect a big portion of rice...."
• "Slightly on expensive side but worth it."
• "Food: overly priced for the portion sizes. Fairly unseasoned food taste - neutral."
• "Overly priced for the portion sizes."