Toro’s Steakhouse Reviews Summary

Payment Options

Pros:

• "They accept card too. Much better than the one here in Birmingham."
• "I noticed a lot of people mentioning cash only as a negative... they now also accept card payments."
• "Parking is right outside the place."

Cons:

• "The worst thing is that there are no signs saying cash only, majority pay with cards nowadays but they tell you after you have finished the meal and are ready to pay!"
• "Also now it’s cash only which is a bit of a headache."
• "Oh and yes, they only take cash, no cards. Is that a tax scam.....Hmmmmm."
• "The menu was not very legible and also they don’t accept card payments."
• "Main let down is they don't accept card."
• "Only downfall is the fact they don't take card payments."
• "One downfall they don’t take card payments, it’s cash only."

Service Quality

Pros:

• "The staff are very friendly and efficient."
• "Just want to say a Big Thank you to all the staff for a excellent service."
• "The staff were really friendly and made you feel welcomed."
• "I love this place... the food is just delicious and the service is just top class."
• "Brilliant service and good food."
• "Amazing steakout with great staff."
• "The staff are lovely and very professional."

Cons:

• "More training needs to be put in this place."
• "The service is absolutely appalling, young waitress who have not a clue about hospitality!!!"
• "Staff rude, loud lots of swearing around the takeaway seats dirty."
• "The manager tonight was absolutely awful and the women working today were rude and disrespectful."
• "The service is terrible, waitresses getting upset just because they were innocently touched on the arm whilst being spoken to."
• "Very bad customer service, waiters are not trained enough to respect customers and manage priorities."
• "Extremely rude staff with no basic customer service skills or experience."

Food Quality

Pros:

• "Highly recommended 😋"
• "The steak was served really hot so it stayed warmer until we finished, definitely tasty."
• "The food was a 10/10 cannot possible name one thing bad about it."
• "Me and my family love the food specially lamb steak which is really tasty and chicken goujans it's very good too."
• "The chicken for example, as good as Nandos, but at a lower price."
• "The food here was simply brilliant. The meat was delicious!"
• "Delicious food & excellent meat quality."

Cons:

• "The food took 45 mins to come out."
• "Food has absolutely gone down too, I do not ever wish to revisit, you do not get what your moneys worth."
• "Disappointing lamb steak."
• "Food is okay but not good value for money."
• "It’s expensive so you expect to pay for quality but it was anything but quality."
• "Food was nothing to shout about, very dry & soggy chips!!!"
• "The food quality had dramatically gone down to say you’re paying high prices for steaks which are not cooked properly."