Ascott Reviews Summary

Atmosphere & Decor

Pros:

• "The atmosphere is cozy and inviting, the food is delicious, and the service is excellent."
• "Upon entry you are greeted with a warm and welcoming atmosphere."
• "The Ascott has a great vibe with outdoor and indoor seating space."
• "It has been refurbished to a high standard recently."
• "The atmosphere is good, place is clean."
• "The atmosphere was great loving the Christmas decorations and the vibes."
• "It's a great atmosphere and very clean inside offering a diverse range of drinks."

Cons:

• "Its a bit lifeless and dark now."
• "The place is grubby and could really do with a refurb."
• "The place looked quite dusty and there were cobwebs at our table the glasses had smear marks."
• "Inside is a bit dark, I'd recommend LED lighting at some point."
• "The place has gone down the pan lately. Dirty, poor service, too many kids inside, too many managers."
• "Both men and ladies toilets disgusting."

Service

Pros:

• "The whole staff at the place is very kind and extremely helpful."
• "The staff were very accommodating and friendly, the food was good and a good time was had by all."
• "Bar staff are friendly enough."
• "Staff friendly and professional and the toilets were nice."
• "Staff very friendly and the place, including toilets, was very clean."
• "The staff are very courteous and friendly."
• "Staff were warm and welcoming."

Cons:

• "Peak pre-Christmas time and only one bar person working. Total chaos."
• "The service here is atrocious."
• "Two girls bringing food and drinks to the table for the evening had faces like Wednesday Adams. Miserable, clearly didn’t want to be there and no people skills."
• "One of the bar staff was just plain rude - ignoring waiting customers while his coworker ran around trying to do everything."
• "So rude staff who just cant be bothered."
• "Management rude and quite offensive."
• "Particularly rude staff behind the counter and multiple experiences of this."

Food Quality

Pros:

• "The food was to die for as well."
• "It was nice to have a piece of freshly battered and cooked fish and straight forward chunky chips."
• "The lasagne was really nice."
• "Food is normal pub food but tastes better than the average pub."
• "Food is just incredible!!"
• "The food and drinks were amazing!"
• "The food is always delicious!"

Cons:

• "The half of food came cold."
• "The beef was tough to cut and eat the veg had no favour yorkshire pudding were overdone."
• "The cauliflower croquettes were definitely over done and also on the soft side."
• "Most the dishes are not fresh."
• "The chicken was horribly overcooked and dry."
• "The Hunters Chicken was hard and rubbery at the edges like it was in the microwave for too long."
• "Fish was big but oily and not very tasty."

Parking & Accessibility

Pros:

• "Parking good, need to put car reg in tablet by entrance inside on arrival and select duration of stay."
• "If you go by car make sure you register your number plate on the machine in the bar."
• "Just remember when parking that you may need to write your registration plate at the bar when you get there, because it's near the station."
• "Parking is ample, and the selection of drinks is solid."

Cons:

• "I got a ticket even though I had displayed a disabled badge. Britannia Parking just ignored the badge and gave me a parking fine."
• "We received a parking charge today after visiting the pub on 25th June for lunch."
• "Put your details on the board at the bar straight away, or you may face an £85 fine."
• "Just the car park is a pain one of our guest got fined."