Address: 12 Boulevard Dr, London, NW9 5QF, United Kingdom
Phone: +442082026187
Rating: 4.9
based on 208 reviews.
Customer Service
Pros:
"Aurela is always professional and is always bubbly and extremely friendly."
"Dr Kaywaan was great, gave lots of information and made me feel really comfortable."
"Najat did an excellent job accompanied with outstanding customer service."
"Angela is very well communicative during treatment time and keep informing what she gonna do next."
"Wow! Najat did an excellent job accompanied with outstanding customer service."
"The doctor is always very good and super patient with me."
"Angela always make me feel really comfortable during my appointments, she’s empathetic and a kind person."
"Credit where credit is due! I'm a miserable old bag who is unflinchingly honest if I am not happy with things! However, my experience at Hannah was a delight."
Cons:
"Booked appointment, Showed up and they don’t have any record. Just imagine their customer service at start."
"I live out of London and rang to change my appointment due to my vehicle being in the garage and was told I would need to send them evidence."
"Last year I drove all the way to Colindale to attend my laser appointment and just as I arrived and was parked outside your receptionist rang me 15 minutes before and cancelled my appointment."
"The only place where I have no hair is the PATCH test, where they took their time on. But everywhere else remains hairy as they rushed it."
"I had unfortunately been dealing with a unforeseen circumstance which made me late for my appointment."
"I wouldn’t recommend this salon at all unfortunately. I would give zero stars if not for the fact that the haircut was what I asked for."
"I also asked to book a different treatment with another professional there."
"Forcing influencers to do things they don’t want to do, tricking them into promo then making them pay 50% of the treatment."
Treatment Quality
Pros:
"My lips look incredible, so natural and I feel so much more confident!!"
"I had the pleasure of meeting Dr Kaywaan! I’ve been to many clinics in London but not one like Hannah London."
"I highly recommend Angela for best treatment."
"Hannah London is the best place to go for beauty treatments, I have attended over the last few months and every time I am amazed by the results."
"I've been doing my full body lasering at Hannah London and had about 3 sessions."
"I am very satisfied and impressed with my laser hair removal results I highly recommend their services."
"I have been going to Hannah for a couple of years. Really great staff all very professional."
"Hannah London is the one !! My journey started with looking everywhere trying to find somewhere that would help me achieve what I wanted."
Cons:
"LAZER: Really overpriced and no effect. I paid £2700 for the whole body when I could have got it done elsewhere for cheaper and more effective."
"I asked for a refund but still haven’t got anything. Save yourself xx"
"I've had a number of laser sessions with Aurela and she has now become my go-to person!"
"After my Dermapen Treatment with Roxana, I feel like a brand new person. I just couldn't be happier!"
"I’ve been a client of Hannah London for over a year now, doing a full body laser hair removal."
"My go-to! Nejat is super friendly & knows exactly how to get my hair looking just how I want it."
"Had the pleasure of meeting Roxanna today. She was brilliant!"
"I've been having filler treatments with Dr Kaywan and he is fantastic at what he does. Very natural yet enhancing treatments."
Atmosphere and Environment
Pros:
"Credit where credit is due! I'm a miserable old bag who is unflinchingly honest if I am not happy with things! However, my experience at Hannah was a delight from start to finish."
"Hannah London (Harley Street) I am thrilled to share my incredible experience with Neda, my phenomenal aesthetician."
"My absolute favourite place for beauty treatments. The atmosphere is so calm and serene."
"Honestly, I’ve always been scared to get a laser treatment but after visiting Hannah London I’m so glad I chose to go ahead with them."
"Impeccable quality of service right from the moment of entering Hannah London."
"From the moment I walked in everybody was so friendly and kind."
"I had a hydra facial done by Aurela and she was amazing. She made me feel very comfortable."
"The minute I walked into Hannah London, Colindale and was greeted by the smiling eyes of the receptionist, I knew I had made the right decision in choosing them for getting my hair cut."
Cons:
"I wouldn’t recommend this salon at all unfortunately. I would give zero stars if not for the fact that the haircut was what I asked for."
"The professionalism and customer service is pretty appalling."
"For such a tiny salon you would think it would take them 5 mins to simply warn me that they’d be late while they laugh it up with their other customers, but it took them half an hour before they noticed to apologise that they’d be running late."
"Moreover I was told on the spot that I would have a different hairdresser to the one I booked for which was unexpected."
"The hairdresser also burned my ear pretty badly with the hairdryer (this has never happened to me before to that extent at other salons)."
"And while they were cutting my hair my hairdresser kept complimenting and happily chatting to the customer next to me which is pretty rude as far as service industry standards goes."
"I only gave 2 stars because the haircut was exactly what I asked for and I liked it. But I’m afraid the rest of the experience was seriously lacking, frustrating and unprofessional."
"I also asked to book a different treatment with another professional there."