The Pavilion Cafe Reviews Summary

Atmosphere & Decor

Pros:

• "Clean."
• "A great stop after a long walk around Greenwich Park."
• "Good place to relax in Greenwich Park."
• "A favourite place to go for a bit of calm in the middle of Greenwich park."
• "Lovely place in the park."
• "Great location, very clean and modern interior."
• "Nice setting, hidden from the main park road."

Cons:

• "Has a bad atmosphere and not baby friendly."
• "Decor a bit miserable and crazy serving system."
• "The worst thing is the pigeons though - they are often inside the cafe."
• "The pigeons are a bother if you sit outside and it can get a bit stuffy inside."
• "One of these dirty places you not want to eat in. Spoons and forks awfully dirty."
• "The dirt and stains visible on your walls on floors speak for themselves!"
• "No one seems to ever clean the tables."

Service

Pros:

• "The customer care shown by chef John was excellent."
• "Staff is friendly and helpful."
• "Friendly atmosphere, coffee tastes great and no surcharge for oat milk."
• "Lovely! Staff was very polite."
• "The staff members are truly lovely and couldn't have made us feel more welcome - even with four 6 year-olds in-tow."
• "Friendly and efficient staff."
• "Staff were friendly and helpful."

Cons:

• "Staff seem rushed which makes them abrupt and rude!"
• "Absolutely mortified when two ladies on the door turned away my 9 month pregnant wife when she needed to use their toilet."
• "Will not be coming here again. Completely overpriced, the toilets are filthy and the staff are rude and underexperienced."
• "Some of the staff was rude in the way they spoke to customers."
• "Overpriced, bland coffee, disorganised staff."
• "Staff playing on their phones. No one interested in taking orders."
• "Staff always rude and have no idea about anything really."

Food & Drink

Pros:

• "I had a delicious falafel wrap with super fresh vegetables, my husband had a fab burger (with a runny egg on top), and the kids had pizzas and ice-cream from the kid's menu."
• "Spinach and cheese pie is delicious."
• "The breakfast roll is fresh and fantastic... soft floury bap, fried egg with runny golden yolk, Cumberland sausage and bacon."
• "Really good soup and sandwiches, and pasta."
• "The two eggs were more than un-oeuf (enough), with perfectly runny yolks, and the toast was just the nutty side of perfect."
• "Good few vegan options for food and drink, salad, sandwiches and cakes."
• "Nice cozy cafe with inside/outside seating. Good selection of cakes and fast food."

Cons:

• "Got a dead fly in the bottom of my flat white, tables sticky, dirty cutlery under heavy guard next to cashier."
• "Stale scones and cakes served often - hit and miss - and over priced."
• "Rip off prices. £11 for a breakfast!!!"
• "The pizza chef didn't bother changing his blue gloves between prepping a pizza, wandering about the cafe, hitching up his jeans, pushing open doors with his hands then going back to make more pizzas."
• "Pizza was not worth the price as well."
• "The driest pizza I’ve ever had, tasteless."
• "Pizza dough had a stale smell to it."

Pricing & Value

Pros:

• "Expensive, but expected in the middle of the park."
• "Prices are not too bad, as all the food are made fresh and tasty too."
• "Food and drink was good and reasonably priced."
• "Even the prices a reasonable."
• "Reasonably priced."

Cons:

• "They have the audacity to charge over £3.50 for an iced coffee."
• "Coffee is too expensive now, £3.85 - bring your own cup for 50p off though."
• "Definitely overpriced for a tea house, mainly because of the location, very close to the observatory and on top of the hill."
• "You would expect it to be over priced due to location and being the only place for drinks in the park, but getting charged £1.50 for a small milk for our baby, and getting charged an extra £1 on top of our bill for asking for our drink to be extra hot is ridiculous."
• "Expensive but low quality - staff don't appear to be able to use the coffee machine."
• "Food is quite lack luster too and waaaaay too expensive for what it is."
• "It’s also extremely overpriced. £4 for a slim slice of cake £2 for a cookie £1 for a packet of crisps that would cost you 50p elsewhere."

Management & Organization

Pros:

• "Can scan at table and have good brought to table to saving queuing."
• "Ordering hot food here used to be chaos but now they cook to order."
• "Larger than expected inside, with a fair bit of seating."

Cons:

• "Badly managed. CAN do much better in the right hands!!"
• "The staff looked like they had no idea what was going on, honestly."
• "Not coping well with the increase in demand following the new covid regs."
• "Overpriced and chaotic."
• "Seems like one person is on the till and then another scoops the ice cream so you had to repeat the same order to the person scooping the ice cream... horrible system."
• "The Manager in my opinion was incompetent."
• "Just disappointing. Greenwich park deserves a better café."

Cleanliness & Facilities

Pros:

• "There are toilets available as well, nice and clean."
• "Toilets were clean."
• "Clean toilets are a plus and service is decent."

Cons:

• "Terrible! Overpriced, filthy tables, poor customer service."
• "Tables filthy and nobody willing to want to keep the place clean."
• "Toilets could be cleaner, but it was a weekend busy day when I visited."
• "Toilets are not the cleanest though there was a chart on the door that displayed it being checked every hour."
• "Toilet too dirty to use."
• "The salads took 30min to arrive, the staff didn't apologise for the delay and their mistake which caused the delay."
• "Overpriced cold food, dirty tables and cutlery, and NO HEATING."