Wandle Housing Association Reviews Summary

Customer Service and Support

Pros:

• "The customer service was outstanding, and the outcome was exactly what I was looking for."
• "Absolutely brilliant customer service on the calls from the staff in the call centre. 10 out of 10 Wandle."
• "I managed to get through to one customer advisor( lady) who went far and beyond to ensure the query was solved the SAME DAY!!!."
• "Called Wandle this morning and it was finally answered after 42 minutes by Mary who made the wait worthwhile."

Cons:

• "When I have sent emails they don't respond."
• "Every single aspect of my interactions with wandle have been atrocious."
• "My parents are disabled and are suffering major issues that we've raised over and over again with no care or response."
• "Appalling shambles of a company. I've been trying to get them to deal with an overgrown garden in a property that they seem to have abandoned."
• "This organisation is not fit for purpose I live in a terraced house of two flats they sold the flat above without informing me."
• "Wandle housing is a joke, they never fulfilled any of their promises at my property until they were reported to my MP for the damp."
• "Worst housing association ever known. Took me 7 years to get them to fix mould issues, only sorted it after I embarrassed them on twitter with photos."
• "Definitely the worst housing association in the country hands down accepting a property from them just know you will be signing up to a lifetime of stress."

Repairs and Maintenance

Pros:

• "I have had a great experience with Andrew R to fix my bathroom tiles to the best of his ability, which was to a high quality."
• "Juber helped me to purchase my first shared ownership home 3 years ago, and he has just helped me again, this time to upsize within the same development."
• "I’m writing to express my gratitude to Bob Newbigging​ aka “Scottish Bob” who has been helping me tirelessly to deal with an ongoing issue."

Cons:

• "Tenancy started 11 Oct 2021, Complaint sent to CEO cc my Housing Officer 1st Dec - no acknowledgement from either."
• "They don't even have a system in place for their tenants to check their rent statement online."
• "It's been since 2013 I asked Wandle to do my repairs in the end I had to get solicitors to help me and they still have not been done."
• "Despite having several outstanding repairs that pose a risk to my family, such as smoke alarms that are 6 years out of date, a front door with broken locks."
• "House was burgled in November and the burglar got in by busting through the back window. Still waiting for a new window."
• "Ordered a spare key for communal door 3 weeks ago - been charged straight away £10. A week ago contacted Help centre to get to know where is my key."
• "Been asking Wandle to attend and put a new bulb in our alley way for over a year now. Made another appointment for yesterday and still no one attended."
• "Wandle housing association is the worst housing association that I've been on they take your calls and never follow up so you have to call back again."