St Pancras International Reviews Summary

Station Facilities

Pros:

• "The concourse is patrolled regularly by Transport Police to make you feel safe."
• "Toilets are usually clean and also there is a luggage drop off."
• "The train station was clean and had a lot of shops we visited as we waited to depart."
• "There is wheel chair accessible entrance and parking."
• "The bathrooms are clean and there are places to rest between trains."
• "A channel tunnel train terminus, train station, underground station and shopping mall, all rolled into one."
• "Many toilets."

Cons:

• "Nothing open during the night except for Starbucks. Only one toilet. No charging points for mobiles."
• "No restaurant has considered opening a seated area where you can be served, tea, coffee, breakfast or cakes."
• "No air flow, hot, and stuffy."
• "The smell coming from the toilets is vile, which is near the coffee shop."
• "The cleanliness also wasn’t the best, with crumbs around the seats which was quite disgusting."
• "The male toilets had vomit (not even fresh) in two of the basins and the whole area smelt vile."
• "The toilets are apparently closed after midnight."

Staff and Customer Service

Pros:

• "Helped us bypass queues and helped me with the luggage getting onto the train."
• "The information points are helpful for customers who are new to the station, and it is well-staffed."
• "Customer service of team was in comparison to flight."
• "The assistance staff were just amazing, helpful and friendly."
• "It has friendly and helpful staff."
• "Staff are professional and helpful."
• "There are plenty of support staff to help."

Cons:

• "Not uncommon to have the most unprofessional staff, not polite, Not helpful."
• "The train station in itself is nice but the staff was really unhelpful."
• "The staff in the passport queue are ok but not exactly helpful."
• "Their staff and management were so horrible that their only solution to my violent episodes of vomiting and eventual progression to bacterial bronchitis was to offer to sell my a ginger ale."
• "I don’t recommend the boots in St Pancras, the guy who I was picking up an order from was extremely rude to me when there was no line behind me and being very impatient."
• "The staff had an exceptionally poor understanding of English so they can't actually help anyone at all."
• "Staff grumpy at 7:30 in the morning."

Design and Layout

Pros:

• "Beautiful architecture and well laid out."
• "Probably the prettiest, best-organised and best-resourced station in London."
• "This is probably the most dramatic of all the terminal stations in London."
• "Signs for easy navigation."
• "The station has grand architecture that's definitely worth admiring, and the environment inside is clean and enjoyable."
• "Absolutely stunning train station. The architecture is beautiful."
• "The vintage aesthetics of the station are truly breathtaking, offering a nostalgic charm that's hard to find elsewhere."

Cons:

• "When entering the Eurostar waiting area can become crowded and extremely hard to get a seat."
• "Abysmal signage/wayfinding."
• "It can be difficult to navigate if you haven't been here before."
• "The waiting area at Eurostar is quite small when the departures are close together."
• "Unless you know the layout, it's not easy to use as a meet-up destination - too many avenues to get lost in."
• "It's huge with a somewhat confusing layout."
• "The international Eurostar terminal within St. Pancras is well designed and very efficient although it has an hourly cycle of being very busy then less busy as each train boards and departs."