Repair Daemon Reviews Summary

Customer Service

Pros:

• "In terms of customer communication and attentiveness he is one of the best I've had the pleasure of working with."
• "FRIENDLY AND WITH GREAT ATTITUDE, NOTHING IS TO MUCH."
• "They were happy to discuss different possible solutions to my problem, and help me find whichever solution suited me best."
• "Satya kept me well updated of the unfolding issues."
• "Great communication throughout and very reasonable cost."
• "He kept me informed at each stage with how much it would cost."
• "He then kept me well informed throughout the entire process and even sent me photos of the repaired phone to make sure I was happy with the job."

Cons:

• "I mentioned over phone and email that I wanted my laptop delivered and they thought I was going to pick it up."
• "They fixed the laptop once but then they missed an issue during their testing which required me to bring the laptop in again."
• "Back and forth, and the business refused to honour the warranty, and then became rude via email, and also threatened me via text."
• "At times when they said they will 'call you back' you don't receive a call back same/next day and have to call them back yourself."
• "The second time I brought it in and after a day of not hearing anything I called them and asked if there's an update. They said the technician doesn't know the password?"
• "Whilst my laptop is now working fine, I do not appreciate the bad service. I suggest finding another repair shop."
• "I really hate writing bad reviews for a small business such as this, as my intention is never to keep someone from making their bread and butter. HOWEVER, I need to write this review, as the seller (Satya) provided poor service, was negligent, belligerent, and dishonest."

Quality of Repair

Pros:

• "Work was done fast before anticipated time."
• "Impressions are huge and Repair Daemon has left a great one with me, very quick turn around time, very knowledgeable and reasonably priced."
• "I'm very surprised that they were able to source the keyboard because my Macbook is over 12 years old!"
• "Repaired ps4 in one day and for a cheap price."
• "This was a complicated repair for my MacBook Pro 16 inch (2019) which was EASILY diagnosed by the Repair Daemon team with outstanding attention to detail."
• "I had the phone fixed within a couple of days. A nice speedy turnaround."
• "Satya sorted a badly damaged iPhone screen in 1-hour."

Cons:

• "Due to the extensive damage I inflicted on the laptop, the repair wasn't cheap."
• "I got my laptop back but it began operating SLOWER than before the crash with supposedly a 'new' hard drive."
• "Changed battery with them on my Dell 5510. Only works completely for 2 weeks then the battery won't charge up until 100% (only 67%)."
• "Whilst fixing it he also offered me different options on how it could be fixed and he kept me updated throughout."
• "The charge of replacing my hard drive and backing up the data was more than double what was quoted me at other repair shops."
• "I would give less than zero if I could! I had a traumatising experience with them, terribly shocked in the way I was treated there. Extremely rude, unprofessional and even I was told by them that they do not even care about feedback!"
• "FAKE! Beware! No such computer repair business at this address. It's a 3rd party mailbox and not somewhere you want to leave your laptop."

Value

Pros:

• "Excellent value compared to all other estimates I was given."
• "The price I was quoted was about 30% less than that of another local repair company."
• "I had a damaged hard drive and I needed the data from it. I got the data I wanted back very quickly and the price was half what I was quoted elsewhere."
• "Fabulous service at great prices."
• "His rates are extremely reasonable."
• "A very reasonable price was charged."
• "100% value for money."

Cons:

• "Due to the extensive damage I inflicted on the laptop, the repair wasn't cheap."
• "The charge of replacing my hard drive and backing up the data was more than double what was quoted me at other repair shops."
• "Changed battery with them on my Dell 5510. Only works completely for 2 weeks then the battery won't charge up until 100% (only 67%)."