Barmy Arms Reviews Summary

Staff Service

Pros:

• "Friendly staff serving at the bar."
• "Had the best Friday night at The Barmy Arms, was served by Oscar, Bo and Bini, who looked after us exceptionally all evening."
• "The staff are very friendly. I will recommend this pub to all my friends and family."
• "The employee were great."
• "Service with a smile in the hissing rain."
• "Very friendly staff and great service."
• "The staff were very friendly, helpful and attentive especially Lewis/louie? who was very helpful with allergen advice."

Cons:

• "Bar staff need to be more attentive and keep an eye on who needs serving next and not just who is stood in front of them."
• "Service is really appalling at this pub, they need to really focus on their customers."
• "The staff ignored us while we waited at the bar to order."
• "Firstly we were met with unfriendly & unhelpful service."
• "The bar appears to be staffed by clueless uni students."
• "rude bar staff, the one with the moustache working last night (Wednesday 14th June), tall, glasses you get the gist. barked at us to get out just because one of us had a bottle in her bag."
• "The manager very rude and aggressive, I have seen him throwing a family out of the pub because they complained about waiting time."

Food Quality

Pros:

• "Food was excellent. we particularly enjoyed the IPA BBQ wings."
• "They have good standard pub food."
• "The food looked very nice."
• "THE NEW CHEF IS AMAZING WELL DONE MORRIS!! Morris you beauty! You’ve done so well on your first day not only did your food fill our bellies but it filled our souls, honestly so amazing!"
• "The food is very good!"
• "We had the biggest hotdog ever. The food and service was excellent."
• "Perfectly cooked veggies and meat, fascinating gravy sauce harmonised amazingly on a plate."

Cons:

• "The potatoes were tasteless the carrots and cabbage were crunchy."
• "Unfortunately, food appeared to be stale or freezer burnt when ordered and even the replacement was just as stale."
• "Veggies didn’t seem fresh and chicken was chewy."
• "Without a shadow of a doubt, the WORST roast dinner I've ever seen or eaten... It looked like they'd fished the meat out of the bin and the Yorkshire pudding was more like a pancake."
• "The food was stone cold upon arrival, couldn't taste any bacon in the wrap."
• "Really disappointing food. The wait time was over an hour for a sandwich!"
• "Please please get a proper chef! It can’t be difficult to put a plate of nachos together, yet the ’chef’ managed to serve the most awful looking and tasting plate of nachos I’ve ever seen!"

Ambience & Location

Pros:

• "Lovely views & drinks were nice."
• "The pub and garden are lovely, Thames view, good selection of drinks..."
• "It’s a great pub with superb location, very much family friendly."
• "Great river front location with a limited selection of beers available."
• "It started pouring so dived in & happy we did! So gorgeous and cosy, perfect for winter with a view of the river."
• "The ambience is very nice, especially at night."
• "Fabulous place with a small outdoor space that overlooks the river. Plenty of parasols and tables set apart so you have privacy."

Cons:

• "Must be a tourist trap! Won't come back again I'm afraid."
• "Far to many people, the place was overfilled! And dangerous, they shouldn't have let that many people in!"
• "The Barmy Arms is a lovely pub with nice outdoor area but I’ve visited twice and both times they have not had key ingredients for most of their food."
• "A lovely pub but let down by disappointing food."
• "Despite everyone's poor ratings nothing changed. Nothing learned."
• "The rest is distinctly chavvy and/or smug."
• "The heating was on in the sun room. It's was 27°c outside!!"

Service Efficiency

Pros:

• "Actually quite useful to be able to order your drinks via an app rather than fighting your way to the bar."
• "Good social distancing system and staff all using PPE and providing friendly service."
• "Great night out at the Barmy Arms! Karim was an absolute legend behind the bar and was impressive in making sure that we were having a great night."

Cons:

• "The app does not allow you to make any amendments for dietary requirements & staff were not easily available to talk to."
• "We booked a table of 10 for 3pm on Christmas Day, then when we arrived they said they were closing at 3pm."
• "We waited for 45 min to get our food."
• "2h wait for fried chicken burger and fried chicken dish."
• "Food took over 50 minutes and would have better quality in wetherspoon."
• "Was not informed of the 45min-1hour wait on food."
• "We are still waiting for our meals after 1.5 hours. Staff are lovely but the service is shocking."