The Elephant and Castle Reviews Summary

Staff Service

Pros:

• "Staff were also v v pleasant, couldn't fault them."
• "Mimi looked after us and what a great host she is - warm, attentive, chatty, conscientious and super committed to creating an excellent experience for guests."
• "Friendly and efficient staff."
• "The staff were great and very clued up on all things Covid!"
• "The staff are very attentive and always very friendly."
• "The friendly and very helpful staff immediately made us feel relaxed and welcome."
• "Friendly and attentive staff."

Cons:

• "Staff behind the bar absolutely useless..... no idea so slow.... really out of their depth no formal training I believe."
• "Food was disappointing, one undercooked, one overcooked and one way too salty."
• "Place has been ruined … bad service, food is terrible."
• "The beer was disappointing."
• "Food sub-standard and service slow!"
• "Service wasn't brilliant either, but I'll let them off as it was quite busy."
• "Service slow!"

Atmosphere & Setting

Pros:

• "A nice country pub with plenty of outside seating."
• "What a super atmosphere the team at Elephant & Castle have created."
• "A beautiful pub inside and out, they’ve maintained the original building giving it a lot of character."
• "Such a great pub for the whole family."
• "Really lovely place, great atmosphere and huge garden at the front with somewhere for the children to play."
• "Amazing pub and a cracking atmosphere would definitely recommend."
• "A fantastic pub, the atmosphere is great."

Cons:

• "Parking is a bit limited when the pub is busy."
• "Price’s are ridiculous."
• "Rating would have been higher but for the broken toilet seat and the grubby floor in the Gents."
• "Not great access for wheel chair users."
• "Think Wetherspoons on a bad day but double the price."
• "It smelled like a sewage, especially near the kids play area."
• "Although the staff were delightful the pub was FREEEZING."

Food & Drink

Pros:

• "The service and food was also amazing! We had the pork belly, cottage pie and sticky toffee pudding."
• "Had a lovely Sunday lunch in the teepee, really nice roast, and a sticky toffee desert that was awesome."
• "Amazing Sunday roast, and vegan Sunday roast, desserts were delicious."
• "Yummy food. Very much a gastro pub."
• "The best steak I have had for a long time."
• "The food are amazing, very fresh! The steak was very delicious and cooked just right."
• "The food and drinks were absolutely perfect. Homemade burgers, pink in the middle, were delicious."

Cons:

• "The beer was disappointing."
• "Both were almost comically bad."
• "Food sub-standard and service slow!"
• "Chips were fried to death too."
• "Calamari presentation needs some work."
• "Fish and chips was soggy and tasteless and burgers were extremely rare ('we always cook them like that), plus potato and leek soup was more like a stew."
• "The food was average I had a steak that was medium and I asked for medium rare."