Archangel Reviews Summary

Food Quality

Pros:

• "The vegetables were really good. Roast potatoes were superb."
• "The chef changed hands around a week before we went (April 9th 2023) and the food was exceptional."
• "Crab Mac and cheese is incredible."
• "The food was exceptional. We both had the Lamb roast and I honestly think it was one of the best we've had."
• "Food was absolutely perfect."
• "The food was ABSOLUTELY delicious."
• "Food was delicious."

Cons:

• "Food not as hot as it should of been."
• "Food wasn't great either, mediocre and not as described."
• "The food that arrived ranged between luke warm and burnt."
• "Food below average."
• "The rib-eye steak which had no flavour and had been cooked without any seasoning."
• "The food served was best described as bloody awful."
• "The pre-ordered food arrived and was cold."

Service

Pros:

• "The gentleman that checked us in was very friendly and welcoming."
• "Service fantastic, but food not very impressive."
• "Fab staff always so friendly and efficient."
• "Nice staff especially the girl on breakfast service."
• "All the staff were friendly."
• "Very friendly staff."
• "Staff helpful and friendly."

Cons:

• "It was clear the staff weren’t under any pressure. Stood on there phones rather than looking after a relatively empty pub."
• "A young man at bar said 'nah can't help you mate'???? So rude!"
• "Got ignored when trying to check in."
• "Sadly it seems they are woefully understaffed and incapable of handling such large numbers."
• "We ordered lunch but after 40 Minutes we gave up!"
• "Having booked a table on 29th January for a special Birthday dinner on Feb 23rd( and I’d told them it was a special event) we were telephoned at 2.00 today 21st Feb to cancel our booking."
• "We had to ask a staff member to clean the dirty table."

Ambiance & Atmosphere

Pros:

• "Really lovely Inn, fab room."
• "Great building full of quirks and original charm."
• "Place as a whole is interesting and quite stylish. Central location close to everything."
• "It has a superb atmosphere."
• "A real nice, fun atmosphere, and great staff."
• "The atmosphere over dinner in the garden was fantastic, a great vibe."
• "Nice buzzy bar."

Cons:

• "The single glazed wooden window does next to nothing to prevent noise from the street outside coming in."
• "You can hear all the noise from the courtyard."
• "The area was dark with very little atmosphere."
• "It was dull. They've taken the social distancing too far."
• "Some load music was put on in the bar which sort of ruined the end of the meal."
• "The place felt generally uncared for and as though it could do with a damn good clean and a refresh of paint."
• "Room not as on web picture. Damp renovated shed off courtyard bar area within easy hearing of next room through interconnecting door."

Accommodation

Pros:

• "Huge lovely rooms, very modern and felt so safe and secure."
• "Room had lovely interior and was clean. Very comfortable bed and duvet and slept very well."
• "Hotel building was amazing."
• "A lovely airy atmosphere with a great selection of ales and spirits."
• "Great bar located in central Frome with relaxing rooms equipped with sofas and fireplaces."
• "Rooms were good size, clean and comfortable."
• "The room was spacious and cosy, tucked away above the main pub."

Cons:

• "Do not book to stay in the room with a shower only (Room 7)!!"
• "The rooms are small and really dark, also quite damp. Everything smells."
• "Room was very tired. The bathroom looked as it hadn't been cleaned for a long time."
• "The room could have done with a more thorough vacuum since there were some crumbs on the floor."
• "The room itself was nice, although it was a bit unclean and the shower had a door missing."
• "The bedding had a stain on it, the drinking glasses were dirty, urine in the toilet and the room was insanely hot and extremely small."
• "Room felt a bit dark and it's right off their courtyard which was very odd."