UK ECIG STORE Reviews Summary

Customer Service

Pros:

• "Visited the Fleet street store yesterday and was helped by Lucky. I was a very demanding customer with some very specific issues and questions and Lucky was amazing and extremely helpful and patient."
• "Honestly, this is the only vape shop I would recommend. Absolute superstars!!!"
• "Any issue I have had has been dealt with professionally swiftly and politely, no company is perfect but good service is recognising a mistake and correcting it."
• "First time visiting London, swung by this store. I must say the staff is exceptionally helpful and makes sure you buy product/juice which suits your needs best."
• "Nice place, very big selection of e_liquids and very helpful and friendly staff especially Haydn and Joanne always going the extra mile to help."
• "Haydn and Joanne have provided me with outstanding customer service and sorted out any problems I was having."
• "First Class customer support. Had problems with a faulty device (no fault of the store). They sorted the issue extremely quickly, responded to emails almost as soon as I had sent them."

Cons:

• "Customer service team helpful, but not doing a very good job of sorting out problems."
• "Last week I went to the Camden store and it was awful, the member of staff serving me didn't have a clue what she was doing and then sold me the wrong mod."
• "Do not trust this company. They let you order stuff that's 'In stock' on their website, make you pay for it, tell you it's been shipped, mark your order as fulfilled and completed then tell you 3 days later they actually didn't have stock."
• "Awful customer service. I saw an item on their website, it said item was in stock so I went to the Camden store to buy, but was told they don't have it in stock."
• "Disrespectful people and fake juice from Pakistan."
• "Their customer service and after sales is absolutely awful!!!"
• "SOME of the staff are extremely rude with body language ie: (hands in pockets and answers with a sarcastic manner with dishonesty)."

Product Availability and Delivery

Pros:

• "One device was faulty after a few days of use, and they sent a new one within less than a week! No questions asked."
• "Every order has been delivered in full and on time."
• "A fantastic company that I trust."
• "This is my go to online vendor for ecig related goods. They seem to have a bad rep but it hardly seems deserved."
• "I always visit the offline store in Wembley on my London trips."
• "Well staffed to provide service during the busier times too, decent large car park."
• "Excellent customer service. Greeted with perfect customs, dealt with promptly."

Cons:

• "Issue with a Sigelei 100w Plus box. Supposed to be sent out next day, but was contacted 2 days later to be told it was out of stock in the colour I'd ordered."
• "Every bottle best before date was the 4/3/22 surely it should be at least 1 year best before date, terrible customer service."
• "Dont bother ordering online placed an order with 48 hour tracked royal mail delivery, took them 3 days to ask for proof of age after the order was made it its been another 5 days and the order still hasnt arrived."
• "I am not expecting a response or reply from ukecigstore as it has become apparent they will only respond to people who leave them 5 star reviews."
• "Terrible service - took my money for an item website said was in stock; a girl rang to say it wasn't in stock and a refund would be needed."
• "The Uk ecig store have changed massively in the past couple of years, they have improved the quality of customer service and the service in general, the staff are very friendly and helpful, can’t fault them right now."
• "Been there one early evening. Few staff members on floor. Acceptable selection, however staff members more interested in chitchat between them than customer service."

Product Quality

Pros:

• "Pretty disappointed with them, glass bottles with droppers which aren't ideal for refilling and the flavours aren't great."
• "Only problem is that the team couldn't tell me the details of some flavor's since they haven't tried the flavors personally."
• "I would definitely recommend this store as I had a really good experience."
• "Nice customer service, good prices and tons of different liquids."
• "All products are as they read on the site and postage is fast. Customer service team are great on the phones but when it comes to dealing the colleagues in the store itself...not such a great experience."
• "This is a great one stop shop for a UK vaper. They have an excellent range of products and a really simple storefront."
• "Their mods boxes to mechs to egos are great, there advice is great, liquid selection is top drawer."

Cons:

• "Last week I went to the Camden store and it was awful, the member of staff serving me didn't have a clue what she was doing and then sold me the wrong mod."
• "Do not trust this company. They let you order stuff that's 'In stock' on their website, make you pay for it, tell you it's been shipped, mark your order as fulfilled and completed then tell you 3 days later they actually didn't have stock."
• "Awful customer service. I saw an item on their website, it said item was in stock so I went to the Camden store to buy, but was told they don't have it in stock."
• "Disrespectful people and fake juice from Pakistan."
• "Their customer service and after sales is absolutely awful!!!"
• "SOME of the staff are extremely rude with body language ie: (hands in pockets and answers with a sarcastic manner with dishonesty)."
• "Should of read the bad reviews below as they are all true, stay away from this company at all cost, trust me!"