Zapp Ecigs Reviews Summary

Customer Service

Pros:

• "This company really cares about its Customers."
• "Been using this shop over 5 years, very friendly and helpful staff."
• "Always fantastic service with these guys, they've never steered me wrong with a piece of kit or juice."
• "Great service from Zapp Ecigs. Got my order within a few days and all as expected."
• "With a friendly & knowledgable staff, it gets no better than this place, Thank You again Zapp E Cigs, You's are top notch in every way!"
• "The staff were really helpful during coronavirus when my vape broke, they were very happy to help and swap the broken vape out for a new one."
• "The guy working there was really nice and helpful, he helped me set up my vape and chatted to me about how it all works."

Cons:

• "I did have one gripe that l didn’t get any notice by e-mail of my order ready."
• "However, the store isn't competitive with the market and other vape shops in the vicinity."

Product Selection

Pros:

• "Zapp Ecigs have a vast selection of products at great affordable prices."
• "They have a great choice in vape juice flavours, mods, accessories as well as knowledgeable staff."
• "They carry a great selection of hardware and juices, the prices are excellent too."
• "They’ve always had a great range of juices, devices and coils n bits and all well priced."
• "They got such a huge variety of tastes and flavours."
• "It has the biggest amount of stock I’ve seen, and a huge variety of everything you may need for your vape needs."
• "Great store with a wide variety of liquids and associated hardware."

Cons:

• "The choice of the CBD based products isn't that big, mostly very expensive and big bottles, the cheaper products are mostly not the very best quality."

Loyalty and Rewards

Pros:

• "The inclusion of loyalty cards, even with click and collect orders, really demonstrates how much they value their customers."
• "Highly recommend you sign up to their loyalty scheme which will come in handy for your future purchases."
• "Plus the money off+free coils rewards system is awesome!"
• "The reward scheme is also very generous."
• "Even got myself a loyalty bonus!"

Cons:

• "My only complaint is I’m incredibly unsettled. Every time I go into the shop Matt always has a hat on. I have never seen the top of his head."