Address: 18 Camden Rd, Tunbridge Wells, TN1 2PT, United Kingdom
Rating: 4.9
based on 209 reviews.
Ease of Use
Pros:
"The site was easy to use and very informative."
"Everything works, the products are very easy to use."
"Very user friendly - ready to start from the tin as the battery is already charged- just screw on the refill and off you go."
"The e-cigarette is so easy to use and the mint breeze and menthol flavours are fabulous."
"Incredibly easy to use, nice smooth taste - I'm never going back!"
"It's a lot less faff than a vape too as you just change a cartridge which was a big plus for me."
"Easy to set up, fully charged."
"The simplicity of changing the replacement tobacco nicotine tips and the simplicity of charging was the best option for her."
"She said it’s easy to use, lightweight and no faffing about with liquids."
"Easy to use, no messing about changing atomizers, filling with liquids - Just screw on and vape."
"Well made and simple to use."
"Super easy to navigate the website it's very clear to understand, easy to view, & a simple quick check out process."
Cons:
"The trouble I found with vapes is the leaking and maintenance is hassle."
Delivery and Packaging
Pros:
"Got my order the very next day."
"Product was delivered on time and well packaged."
"Order arrived within 18 hours!!!!"
"Arrived fast, comes in a lovely little case with two refills."
"Super fast delivery and packaged in a neat little silver case."
"Arrived next day which is paramount for a tobacco quitter."
"Wasn't supposed to come till June, but arrived the day after I ordered it."
"Ordered at 4pm, was here at 8am."
"Super fast delivery is also a bonus."
"It arrived so quick within just 2 days!!"
"Placed an order & it arrived the next day."
"Orders always arrive next day so am never kept waiting for refills."
"Ps, delivery from Camden Road, Tunbridge Wells to Australia in under 4 days. Not bad."
"I am very happy with Smoko. I live in Spain and the customer service is great when you call up to place your order. Delivery always arrives when stated and products are great."
Cons:
"I waited for the parcel in the EU for about two months, during which the service had no idea what was happening with the parcel."
Customer Service
Pros:
"Questions were answered nearly instantly."
"They are easy to contact and reply very quickly and helpfully."
"Jon in customer services is amazing!"
"Customer service is amazing. I had an issue, royal mail related, not SMOKO and it was resolved the same day."
"The customer service is really good, I set up the subscription service (another plus) so I didn't have to worry about running out."
"The customer service is 5 star."
"Great customer service and would highly recommend!!"
"The staff are fantastically friendly and full of advice."
"Team always so very friendly and next day delivery."
"Friendly and polite and very informative."
"The customer service and friendly staff are A++++++++++"
"Absolute pleasure dealing with this company - have been vaping for quite some time and would never use anything else."
"Love these products as a substitute for rolling tobacco and I have stopped smoking and feel better for it."
"Can't rate this company highly enough! Usually place my order with Jon who is always so happy and helpful and a pleasure to order through."
Cons:
"Good product, lousy service. Enjoy but be wary of complaining."
"I shall not be using again due to their sheer lack of customer service; if you praise them, they are thankful, if you complain they wash their hands of you."
Product Quality and Experience
Pros:
"The capsules contain more liquid than other suppliers."
"Nicotine is quite strong on these."
"The flavours are all fantastic but I like the menthol and mint breeze the best."
"The Havana flavour refills and really love the rich taste."
"Smoko Products are the best I’ve tried as compared to others that I’ve had, very happy with what I ordered."
"The smoko cigarette type are pleasant tasting."
"The Virginia rolling tobacco flavour was spot on and while using it, I didn't need or want to smoke a cigarette."
"Been using this product for over 3 months. After 30+ of cigarettes, found Smoko E-Cigarettes easy to use, convenient and cheaper than cigarettes."
"I cannot thank smoko enough for stopping me smoking tobacco, I have been smoking smoko for about six years now and everything is better since I started."
"Heavy smoker for 50 years, tried cessation many times but nothing has come remotely close to Smoko e Cigarettes."
"I've been using Smoko vape for 7 weeks and haven't looked back since. Best decision I've made."
"I’ve been cigarette free for over a year now and without discovering Smoko and the helpful team and product that made this happen, I may still have been on that slippery slope for longer."