The Rosendale Reviews Summary

Staff and Service

Pros:

• "The staff is always really friendly and willing to help you choosing the best drink for the occasion."
• "The team are wonderful to work with - fantastic communication from the very beginning and wonderful food and service on the night."
• "There was a lovely lady Robyn who stopped by the table and was super helpful with recommendations (especially drinks), kudos to her!"
• "From the great service (the best gravy in the northern hemisphere) to the bartenders that are always ready for a bit of banter it is amazing."
• "Service was quick and staff were attentive and took care to supply a gluten free meal free from cross contamination."
• "All of the staff are friendly and I thought our waitress Beth was great."
• "The staff helping on the day were all so friendly, professional and welcoming."

Cons:

• "She made no effort to accommodate us or be helpful."
• "After ordering still no sign of a starter after 45 minutes. Staff not remotely interested or apologetic."
• "However, despite ordering food several days in advance, from the lunch Christmas menu and getting the lunch menu choices (£21 for 3 courses), we were charged, the Christmas Dinner prices (£28 for 3 courses)."
• "This is pub next to my house so it is very convenient to go to but every time the stuff is so rude (female stuff)!"
• "I complained about the beef and the manager response was ‘we have never had a complaint before’ totally unprofessional!"
• "Rude front of house staff when we were trying to get our family organised, very stressed waitresses, rushed us to leave just as soon as people were eating."
• "One of the staff made us feel terrible about choosing not to pay the optional service change and visibly and verbally told us off for it."

Food Quality

Pros:

• "Food was amazing and is reasonably priced. The kids meals are filling and the deserts were delicious."
• "I really recommend the tomato and garlic sharing bruschetta which is more like pizza than anything and is so delicious you'll struggle to order anything else."
• "The cocktail I had was equally delicious."
• "Food was fabulous, tasty and came out promptly."
• "The food was fantastic, just arriving at the table you could smell it was going to taste amazing and it didn’t disappoint."
• "The pizzas are great."
• "The food is really good and the ingredients are premium."

Cons:

• "The pork and Sausages was all out by 3pm which to me just feels like they really failed to prepare for the demand of the day."
• "The potato roasties are disappointing, too firm and solid, burnt on one side white on another without crispy crust, roast parnips most probably grilled too as they were under cooked and burnt on one side."
• "Roast potatoes were cold and yellow where they had been left in oil."
• "Food was awful and overpriced!"
• "Broccoli was raw."
• "The Yorkshire pudding looked nice but lacked any taste."
• "The Sunday pork roast was a little disappointing, the fat wasn't crackling and you had to pay extra for a Yorkshire pudding."

Ambiance and Location

Pros:

• "It’s a lovely spacious pub, with a good beer selection, nice wines and yummy food."
• "Nice pub, really beautiful inside."
• "Fab area outside the back with cosy seating and outside heaters but completely covered by a nice tent."
• "Lots of outdoor table space and nice interior."
• "Certainly one of the best pubs in the West Norwood/West Dulwich area."
• "Beautiful traditional pub with great garden space at front and rear, serving food until late."
• "Lovely pub, it was a little cold where we were sitting but located in the best and quiet area of West Dulwich."

Cons:

• "Dark cold and the place really smelled of wet dog."
• "Tap after tap of identical tasting lagers and pale ales at £5.60 a pint, and a beer garden next to a roundabout."
• "The atmosphere was extremely loud, and our table was uncomfortably close to the table adjacent to us."
• "It doesn't really seem like an area you should be eating with how loud and crowded it was there."
• "Chaotic, please beware this a prized venue for families and children."
• "Much of the outside seating is on a relatively busy junction."
• "The atmosphere was extremely loud, and our table was uncomfortably close to the table adjacent to us."

Value for Money

Pros:

• "Reasonable prices and I’d definitely recommend."
• "All good value too."
• "The space, service, value for money was second to none."
• "I would not hesitate to recommend this venue to anyone looking for an extremely reasonably priced service and for a lovely team to help you plan the event."
• "Above average Sunday roast, with good portion sizes, variety in accompaniments and typically well-seasoned meat."
• "Roasts are highly recommended, even if they are on the pricey side."
• "Good food and correctly priced during EOTHO."

Cons:

• "For the price and service I was not satisfied with the Rosendale."
• "£12 Very small burn burger, one tomato, 3 little piece of salad, some fries...all dry and not any kind of sauce at all."
• "We ordered the prawn special... we paid 8 pound for 3 bland prawns."
• "All in all for the price it is poor value and the service is terrible."
• "The Sunday roast beef was like you buy in a tray in Iceland and the potatoes were boiled and soggy."
• "The price for one was ridiculous."
• "Service a bit slow and prices quite high."