Rock Rose Reviews Summary

Food Quality

Pros:

• "The food arrived promptly and was absolutely delicious."
• "The main meals were great."
• "The roast meat was fresh and tender, the vegetarian option was really nice."
• "The food was excellent, tasty & well presented."
• "Food was superb."
• "All of our starters and mains were tasty, nicely presented and hot."
• "The food was delicious, we went for the carvery, which was good value for money and so tasty!"

Cons:

• "The beef and roast potatoes were a little overcooked and dry."
• "Food quality terrible was burnt but edible."
• "The Yorkshire pudding was so hard it knocked when I put it on the table."
• "Carvery was awful. Over cooked meat. Bland unseasoned vegetables. Cold sad Yorkshire puddings."
• "The sticky toffee pudding was dry, and served with a dribble of sauce and custard."
• "The meat (gammon) was inedible. Potatoes tasted like they had be reheated several times really revolting."
• "The carvery was undercooked (some veg was inedibly hard) and lacks flavour."

Staff and Service

Pros:

• "Staff are friendly and atmosphere great."
• "The staff were extremely attentive and the food was served very quickly and cooked to perfection."
• "Staff were friendly and welcoming, food was quite quick and tasty."
• "Waitresses were very pleasant, efficient and helpful."
• "Staff were efficient, polite, helpful & very friendly."
• "The staff were very accommodating and friendly."
• "Staff are always helpful, provide a good service and are always welcoming."

Cons:

• "The staff looked utterly fed up."
• "Couldn’t quite believe how 2 staff were left to run such a large restaurant."
• "Service was diabolical! Food ordered at the bar Family of 8 adults behind us waiting to order, The family of 8 were served their food 15 mins ahead of us."
• "No one apologised until a poor waitress was sent 30 minutes after we had all pushed the replacement meals away in disgust and she had only just been told about the situation."
• "The man serving told the chef that the joint wasn't right and smelt and he was told to serve it anyway."
• "Service was a bit hit and miss."
• "Unfortunately it was understaffed and under trained, meaning wait times were longer and service was sub-standard."

Value for Money

Pros:

• "Excellent value with the current offers we will be back."
• "Carvery was as expected and a reasonable price."
• "All for a very reasonable price which was great value for money."
• "Prices were good."
• "Drinks were reasonably priced as well."
• "Good value too."
• "All for a reasonable price!"

Cons:

• "Charged £10 for 2 desserts so £5 for 3 scoops of ice cream for a 3 year old."
• "Would love to see a refillable drink option as nearly £4 for one Pepsi seemed steep to us."
• "The only down side was the size of the puddings, could of done with a bit more to go with the price it was."
• "There was a long wait for dessert and it was a tiny sliver of apple pie (tasty though) but definitely not worth 4.39."
• "Slightly disappointed that the vouchers we were given on booking for Xmas day and told we could use them for drinks with our meal ran out in Nov, so won't be honoured."
• "Will not return and for £40 I could of and should of gone to a normal pub with homecooked food."
• "Enjoyed the food but will think twice about revisiting. As a table of 8 no waitress service was disappointing."

Ambiance and Cleanliness

Pros:

• "The atmosphere was great and the staff were fantastic, helpful and accommodating."
• "Place is Clean & with lovely friendly atmosphere."
• "Always a lovely meal here and a good atmosphere."
• "In a relaxed & cordial atmosphere."
• "Lovely friendly atmosphere, the staff and management are brilliant!"
• "A really lovely atmosphere and attention to detail."
• "Lovely inviting pub. Very clean and well laid out."

Cons:

• "Tables were sticky."
• "The premises was clean and the toilets were clean too."
• "The tables are also really sticky, why I have no idea."
• "But it has no shelter to cover you from the weather."
• "The layout of the pub is completely open plan, and because it is so big, it was incredibly noisy."
• "The food wasn't all that when we went, burger was dry, little ones starter came out with her main, the chips were cold."
• "I had to inform the staff that one of the ladies toilets was in a terrible mess and instead of cleaning it, they marked the toilet as out of order."