Unruly Curls Reviews Summary

Customer Service

Pros:

• "Anthony is amazing. I always sail out of there super happy."
• "Everyone at the salon is so friendly and welcoming, will definitely be coming back here for my curl care!"
• "The whole team was wonderful and supporting."
• "What an wonderfully friendly team they are."
• "The director and staff were very friendly and polite."
• "Right from the first phone call the salon staff were all very professional and super helpful."
• "She gave me tips and recommendations for products to use at home and made me feel welcome."

Cons:

• "I had to call the hair salon, send them several emails and I had my refund 2 months later with no explanations and no excuses."
• "I think it's time to find somewhere else in London where I can relax and not feel on edge about what drama or disappointment will next unfold."
• "Yet he was soon embroiled in an internal staffing issue, effing and blinding at employees for all to hear."
• "Someone's personal drama will be loudly shared with all in attendance, often with slamming doors and fights among staff."
• "Ever-changing responses by the owner and yet, still no apology."
• "The customer service was awful."
• "Stylists cancel long-awaited bookings at the last minute due to hangovers/comedowns."

Salon Experience

Pros:

• "Had my first Curl By Curl cut today and it was a great experience."
• "Michael and his team worked beautifully together, taking every bit of care and precision for each step involved."
• "The salon is very relaxed, it's so different from the usual high street salon."
• "I instantly felt at ease, relaxed."
• "The actual salon is really cool and unique. Very comfortable."
• "The atmosphere was very relaxed and welcoming."
• "Lovely atmosphere at the salon and they really know their business."

Cons:

• "It was a great experience but wasn’t worth £100."
• "I was charge extra because it was 'a lot of work' which didn’t make much sense."
• "A little over priced for a basic cut and dry."
• "I'm not impressed for spending £40 more than my normal hairdressers for such little difference made to my hair."
• "Overall, I'm not impressed for spending £40 more than my normal hairdressers for such little difference made to my hair."
• "Was quite disappointed paying £60 for a trim and then when styling they used a boots own brand leave in and cantu shampoo and conditioner (Highstreet products)."
• "I was left with huge (some 3 inches) gaps between layers - an incredibly uneven cut."

Stylist Expertise

Pros:

• "My stylist obviously knew how to handle curly hair and was super confident with it which made me feel really comfortable."
• "Both were brilliant, understood exactly what I wanted and worked wonders with my dried out, triangle-shaped hair."
• "Would highly recommend to anyone with curly hair who wants a cut from a place that knows what they’re doing."
• "He is clearly a genius and knows exactly what he is doing."
• "The best cut I have ever had, Steve was very meticulous and took his time with my hair."
• "Michael Price is just incredible at cutting curly hair."
• "Erika is by FAR the BEST hairdresser I ever had!"