Address: 47-49 Charlotte Rd, London, EC2A 3QT, United Kingdom
Phone: +442077393211
Rating: 4.8
based on 292 reviews.
Stylist Expertise
Pros:
"I cannot emphasise enough how talented he is at hairdressing - specifically in relation to colour!"
"Lisa has been styling my hair now for a few years and either given free reign or specific request, she is excellent, really knows what works to suit you and always a fresh, uplifting style."
"He listened, advised and executed it perfectly."
"Ilian... is creative, professional and an all-round lovely human."
"Honestly had the best service from the manager kelleh! He really took care of me and spent time understanding my hair and the style I was going for."
"Luigi absolutely knows what he’s doing! I had a thorough consultation with him followed by him explaining in details what options I have."
"Eduardo is the most amazing hairdresser! Absolutely loved the colour he gave me and his attention to detail really shows in the final result."
Cons:
"Not professional hairdressers! I went to them twice with different hairdressers, both of them managed to ruin my hair with cutting it in a way that should never be cut!"
"Been going to the salon for years, however, on the last few occasions I received mediocre haircuts; they were uneven, lopsided and difficult to style."
"Pedro did my hair and I hated how it came out so though I won't be returning."
"The hairdresser was desperate to just clipper my hair and I had to insist that was not what I wanted."
"The personn who was in charge of my haircut did what he though was the best for me even after told him what I wanted with a photo as reference."
"She was arrogant and rude and blunt, you would not expect this from the owner."
"awful haircut I haven't stopped crying about it, I was the last appointment of the day I think the hairdresser was rushing to get me out."
Salon Experience
Pros:
"The salon has a really cool vibe and has great safety measures in place."
"A lovely salon filled with amazingly talented hairdressers and friendly staff in a great location."
"Great salon, really lovely vibe."
"The salon has a lovely atmosphere with welcoming and attentive staff."
"Always have a great time at ESHK. Service is always flawless and vibe and fashion magazine selection is great."
"The salon itself is impressive - doesn't look like a hairdresser salon at all, which makes you more comfortable and feeling like being at home!"
"The salon is super hipster cute, and love the free tea/coffee touch while waiting."
Cons:
"Even though I had a great first cut/color the customer service and what followed ruined my experience and loyalty for this place."
"I called the shop as soon I got back to the hotel and asked for a refund, but they weren't concerned and said they couldn't refund my money."
"If businesses such as these do not value their customers or take feedback and change, then you might as well forget it."
"It used to be my favourite salon in the city but their standards have slipped."
"Don't put an idiot at the front counter who has no comprehension of customer service."
"I would not recommend this brand whatsoever."
"The lady there bit my head off the whole time really loudly whilst I was washing my hair about my hair scalp being a little dry."
Customer Service
Pros:
"Throw in some great chat and an amazing head massage, I had a great time and highly recommend."
"A member of staff offered to walk with me and even offered me her umbrella so that my styled hair wouldn't get wet!"
"I also really enjoyed talking with her. Will definitely book in with her again when I'm next in London :)"
"All the staff are friendly and attentive, I feel looked after from the moment I arrive."
"She listened to all the ideas I had for my hair, and then talked me through what she was going to do."
"Everyone there is so friendly and welcoming."
"Lovely experience at this salon from start to finish. I was well looked after and the service was professional in a warm and relaxed environment."
Cons:
"I paid £78 pounds for hair cut and treatment, cannot see 20% being applied."
"I wish I never got back."
"Next time I'll be asking around to find a more experienced hairdresser."
"Worst customer experience. First time I went I had a great cut/color but they forgot to apply my discount."
"I find this extremely unprofessional, intransparent and will not go back."
"She would not stop trying to plug her further treatments and products on to me."
"They said they'd have someone contact me, but that hasn't happened."
Value for Money
Pros:
"I’ve got fantastic highlights/colour correction and a cut!"
"Perfect cut and colour always."
"My hair looks great and I feel like it’s given me another level of confidence."
"Absolutely in love with my new blonde locks!"
"The best colour I’ve ever had."
"Such a great experience, my hair looks and feels amazing."