"Generally very good for my gym workouts, with friendly, knowledgeable and competent staff."
"The life guard (a Brazilian dude) was very friendly."
"Staff at the desk is very well trained, polite and professional."
"The staff is very friendly and helpful."
"The staff was friendly, welcoming, knowledgeable, professional, and helpful."
"I was helped today at the Queen Mother Sports Centre by a very kind, efficient and attentive young man called Jordan."
"Staff is very professional and helpful."
Cons:
"Staff are completely disinterested."
"They have really bad customer service."
"The reception staff are completely unresponsive to any complaints about these incidents and never even send anyone upstairs to investigate."
"The number of staff members who are rude or just don't care is clearly growing."
"Grumpy staff who don’t seem to want to be there."
"The staff is unfriendly and unhelpful at times."
"Staff are indifferent."
Cleanliness and Maintenance
Pros:
"It is cleaned regularly and the Spanish lady is so hard working making sure that everywhere is spotless!"
"On the positive side it is very clean and the staff are really nice."
"The facilities were clean and well maintained."
Cons:
"The place is dirty, toilets broken in the ladies changing room for months, the building is just falling into pieces."
"But unfortunately on closer inspection, everything is a little bit grubby, the changing rooms are average."
"The pool itself is absolutely filthy though. You can see debris, dirt, plasters etc on the bottom of the pool."
"Nearly all of the gym equipment is old and dirty."
"Cleaning is very poor in the gym, pool and changing rooms."
"The pool is so dirty, probably they clean it once in every six months."
"The smell in the locker rooms is not bearable anymore. The facilities are kept in a really bad condition."
Facilities and Equipment
Pros:
"The recently renovated gym area (Q1 2013) is quite spacious and well equipped. Big swimming pool and great yoga classes."
"Nice 25m pool, good for training."
"It offers loads of activities and facilities."
"A broad range of facilities are available at Queen Mother Sports centre."
"The gym itself has loads of different machines which is great."
"Excellent facilities, especially the 6 lane swimming pool."
"Great place! Recently renovated although some renovations are still on. It has a great weight section and fully equipped machines for all your needs."
Cons:
"The men's wet changing area is very poor."
"A poorly maintained leisure center."
"The equipment in the gym is old and dirty, the dumbbells are scattered across the gym, never put back in order."
"Machines in the gym take weeks to months to get fixed, despite repeated chasing."
"The machines are decades old and simply inadequate and dangerous."
"Broken and dirty equipment and not very spaced out."
"The gym left to want, it has a limited number of alters bars."
Value and Pricing
Pros:
"Prices are reasonable."
"For the price you get as a student (very cheap considering it has a swimming pool and a wide range of group classes) you basically get everything you need."
"It’s in a good location and it’s decent value."
"Still one of my favourite gyms in London, specially for the price, which is very affordable."
"All in all a very good gym and at an unbeatable price for the area."
Cons:
"I recently signed up to the gym under their £29.99 membership, however the direct debit confirmation has come through stating £59.98!"
"Since everyoneactive took over the running of the centre the subscription prices have increased 200% (£49 per month + £89 startup fee) without a commensurate improvement in the facilities."
"You get what you pay for. One of the cheapest gyms in London = not the best experience."
"I called the centre to end my membership in May and said I need to do it online and I did so. Now after almost 3 months, I am still getting charged about £100 per month while I stopped using the facilities in March."
"The cancellation fees are not explained and you need to sort them out before booking any other activity."