Rockfield Guitar Engineering Services Reviews Summary

Expertise and Skill Level

Pros:

• "Markay is *extremely* passionate and knowledgeable about guitars (!!!)"
• "Markay's professionalism shone through again as he delivered all that we had agreed upon within the set time frame and budget"
• "I am certain that markay’s scientific literacy put’s him levels above your average guitar technician."
• "Kay has performed set ups, fret dresses and electronic work on several of my guitars. He is incredibly passionate about his work"
• "Markay has done two stunning jobs for me now, setting up a new Jazz Bass last year which still plays effortlessly"
• "Markay is the professional's professional. An exceptional service from start to finish."
• "Kay of Rockfield Guitar Engineering has repaired and set up 5 of my guitars thus far, from Vintage acoustics & contemporary acoustics to Vintage and contemporary Electric guitars, and even a Peavey T40 bass guitar."
• "Kay is the only guy I will ever take my guitar to have anything done."

Cons:

• "Sorry to say but Markay really did a poor job resetting the neck on my bass. The angle of the reset wasn't right, the neck came away at the first attempt"
• "Today the neck finally came away from the body of the bass so his neck reset lasted a few years."
• "What was initially a positive experience at Rockfield Guitar Engineering has become a negative one."
• "I took my guitar in to have its electronics repaired. It was fixed, but then broke again a week later."
• "My guitar was sent to have a full set up service last week... The guy apparently tried to ignore my request to fix the buzz issue after a full set up service"

Customer Service and Communication

Pros:

• "He discussed my guitar woes in detail over the phone and reviewed a short video I put together talking over some of my pain points."
• "His professionalism shone through again as he delivered all that we had agreed upon within the set time frame and budget, carefully managing my expectations every step of the way."
• "Markay serviced my daughter's guitars and changed a damaged piece of my digital piano. He was really helpful and polite and responded very quickly to my messages."
• "Markay went to great lengths to assess the instrument, learn about my playing style and what I wanted from the guitar."
• "Markay is a great guy to deal with who went beyond the call of duty fixing and improving my guitar, which is now a joy to play."
• "He took time to understand what i wanted and provided a fantastic and quick service."
• "As a novice an exercise like this can be daunting.I didn't know what to expect but Kay did a great job and clearly explained what he would do and why."
• "After months of looking for a person able to fix my guitars I discovered Kay, I left him a '72 Strat and a 2020 Strat, the work he did was exceptional, wonderful, he changed the nut on the '72 Strat, put the frets back in place and done the complete setup."

Cons:

• "He kept telling me it would be ready in a few days and then said it wasn't ready to collect when I called him to pick it up."
• "He even mentioned a customer having issues with temperature changes and suggested it was down to a window being left open!"
• "I am really happy with his service, and he is my go-to person now for any guitar-related services. I am glad that I bumped into him in the very first instance."
• "Markay has done quite a bit of work for me over the past few years and each time has done a superb job, including making a brilliant set up job on a Strat to make it one of the nicest guitars I've ever played."