Stairway To Kevin - Guitar & Musical instrument Repair Reviews Summary

Quality of Service

Pros:

• "Kevin successfully adjusted the truss rod and pick-up height & balance on my Fender Precision Bass. Improving on the Fender factory setup."
• "He fixed the potentiometer issues of my Es 335 & improved the action, and it plays better than before."
• "The setup and restringing service was carried on with expertise, speed, and a smiling, friendly attitude."
• "My confidence (bravery) was rewarded with fantastic results when after a few days, my new Martin D-42 was ready to collect."
• "Kevin is very professional and detail-oriented. Took my Martin D15 Special and OM28 Modern Deluxe to him for a checkup+setup. Amazing work."
• "Kevin provides a brilliant service & goes the extra miles regardless of the task/guitar at hand."
• "Kevin has transformed my vintera telecaster into what might now be my favourite guitar."
• "Kevin did a fantastic job repairing, restoring and restringing my Spanish guitar--the sound is much brighter and clearer."

Cons:

• "The most appalling guitar set up I've had done in 45 years as a professional guitarist. Unnecessary shims in the neck cavity leading to an unbelievably high action."

Customer Service

Pros:

• "He was very friendly and explained things very clearly. Happy to recommend his services."
• "Taken 3 guitars for service to Kevin and always a pleasure. Him and Gary are friendly, professional and provide a top quality service."
• "Customer service is also fantastic, he always takes time to learn about your playing needs and creates a very welcoming environment."
• "No need to look any further for a reliable and friendly guitar doctor. Kev did a great and very delicate job on a very old Martin of mine, at a reasonable price."
• "Kevin is always really helpful and happy to chat and take you through your options without trying to up-sell you. Great, honest service!"
• "Kevin did an excellent job on my Epiphone Casino. He rewired it with a 50's wiring harness, added a new nut and modified the Nashville bridge."
• "Really friendly and warm, plenty of time to chat and answer any questions."
• "Kevin has been taking care for my guitars for a long time, And he worked on 10+ of my guitar and never let me down."

Cons:

• No direct negative comments about customer service were mentioned, except the implied dissatisfaction from the cons listed under "Quality of Service".