Dim Sum Duck Reviews Summary

Queue and Waiting Time

Pros:

• "Arrived just before 9pm and there was still a line. I ended up ordering the beef stir fried noodles and a home made soup to go. It was an 8-min walk back to my Airbnb but I could still taste the 'wok air' when I opened the container."
• "We arrived around 6:40pm on Saturday evening and waited for about 50min to get a table. Still overall I think it worth the wait."
• "The queue is very long too. We arrived around 6:40pm on Saturday evening and waited for about 50min to get a table. Still overall I think it worth the wait."
• "I would say the dim sum this restaurant offers is very high quality, it’s definitely the best in London, if not the UK. Expect to wait at least 30 minutes, normally the wait is 1-2 hours."

Cons:

• "Service was kinda meh, I felt rushed even though I went at 3, so the place was quieter than usual."
• "Docking one star for the super long wait and terrible queue management. We were a group of 4 and they seated smaller groups of 2/1/2 who were behind us in the line ahead of us and other groups of 3/4, causing us to miss out on Xiao Long Bao which sold out for the day."
• "I went there 10 mins before 6 and there was a long queue. I waited for an hour to be seated, but fortunately the waitress took our order at the time I was in the queue, so I didn’t need to wait for the food for a long time."
• "The queue can be avoided by signing up digital queue like Dojo app instead of letting your customer queue outside in the cold (I know this may look good for your business but put customers first please)."

Food Quality and Taste

Pros:

• "The dim sum was very delicious, very plump and appetising. Duck was very good, like any that you can get in Chinatown."
• "The BBQ pork (char siu) here is no joke, it is so good and it is even better than some of the most popular Chinese restaurants in London."
• "The hagau (prawn dumpling) is full of freshly prepared prawns and I’ve never seen such a big hagau before."
• "I would say the dim sum this restaurant offers is very high quality, it’s definitely the best in London, if not the UK."

Cons:

• "I came here particularly for the Xiao Lung Bao though, and unfortunately that did not live up to the hype. It was thickly skinned and the pork flavour was very dominant, which is unfortunately not my personal preference."
• "All food was great, except the duck was a bit dry but maybe we were just unlucky, but it was still very tasty."
• "Some dishes strayed from the authentic versions but still had good execution. For example the runny custard buns were much smaller and denser than normal."
• "The duck was a let down (cold and small pieces)."

Service and Staff

Pros:

• "The staff were so friendly but most of all efficient! Will definitely come back."
• "Service was prompt, staff were friendly and we never felt rushed in spite of how busy it was and how many were waiting outside."
• "The service was quick and helpful."
• "Food is good, and today for the first time, I tried their ice lemon tea and it was really good too (albeit slightly on the more costly spectrum)."

Cons:

• "Service was kinda meh, I felt rushed even though I went at 3, so the place was quieter than usual."
• "Staff were somewhat friendly but due to long lines it just felt they wanted to get all the food out and go."
• "To be brutally honest, the food is superb——even my Cantonese friend cannot shut up her praise. Yet what unbearable is the over 1 hour queue in the cold (we went in feb), and how they brought 3 people way behind us to dine first simply because they were 3 and we were 2."
• "The service is quick, yet pushy. The moment your plate is empty you can expect a bill on your table. So many servers will come and ask if you need anything else."

Ambience and Environment

Pros:

• "At the time it was a particularly hot day so the staff handed out umbrellas for shade which was very thoughtful."
• "This place is really good for both roast duck and their dim sum. I have been a couple of times now, and it has not disappoint! In terms of service, I would say that you get the real experience of eating in an Asian restaurant."
• "The food portions are huge, pork dumplings were gigantic. The duck was very tasty and came very fast."
• "We waited over an hour to get seated and you had to order before you were seated. It is a very small restaurant so it was quite cramped inside."

Cons:

• "We were asked to sit outside in a gazebo even though there were tables inside without being given any explanation, while some new guests who came after sat inside."
• "It is a very small restaurant so it was quite cramped inside."
• "The queue started before the restaurant was open for the night."
• "The queue can be avoided by signing up digital queue like Dojo app instead of letting your customer queue outside in the cold."