Pirlo's Dessert Lounge Reviews Summary

Customer Service

Pros:

• "Customer service was absolutely A1."
• "Staff were very polite and attentive."
• "Great customer service as soon as you walk in."
• "customer service was brilliant, staff were lovely"
• "Very very polite and smiling staff."
• "Service was swift and and friendly"
• "The staff was attentive without being intrusive."

Cons:

• "The service extremely slow."
• "Very poor service.....waited ages for our 5 desserts."
• "Very poor customer service and management is even worse."
• "Everyone seemed a bit dismissive."
• "The staff working there were very unwelcoming and rude."
• "Rude staff answering the phone who have no knowledge on what is available."
• "ABSOLUTELY DISGUSTING CUSTOMER SERVICE 0 stars."

Decor and Atmosphere

Pros:

• "Decor is beautiful but a little dark."
• "Such a swanky and stylish dessert lounge."
• "Really nice decor."
• "Lovely atmosphere"
• "The atmosphere is really really nice, with comfortable seating booths and pretty lights."
• "High ceilings, ultra modern decor, a relaxed atmosphere."
• "The dessert lounge has lovely antique decor."

Cons:

• "Very dirty place this."
• "For what should be a busy Saturday night, the shop was for the most part empty bar a few odd customers scattered over the place."
• "It's a shame the location isn't the most glamorous, it's a bit run down."
• "The venue looks run down, some huge cobwebs if you look closer in certain corners."
• "I noticed that a lot of the lights inside the restaurant were broken and were not replaced, the music being played simply did not fit the atmosphere."
• "The place was empty and there was no music or anything."
• "the restaurant was not busy, but somehow every table was covered in used dishes"

Food Quality

Pros:

• "The desserts were really delicious and fresh especially the crepes, the gelato scoops were tasty."
• "The food itself was really tasty and filling so much so I had to roll out of the door!"
• "Food was amazing."
• "Both times, the food tasted great."
• "The food was exquisite, the taste sublime"
• "All the food was flawless."
• "the food was delicious and freshly made"

Cons:

• "If you order waffles, please check them before consuming, our last order was very undercooked and inedible."
• "2 of us ordered the tiramisu and it only tasted of layers of cream and sponge, not the slightest taste of coffee at all."
• "Chocolate concrete is Soo awful and I can tell it was in the fridge for so long."
• "The cookie dough was overdone and my crepe was cold! With a blackened banana inside?!!!"
• "Crepes tasted like a stale parantha with biscoff on top and brownie was burnt and bitter."
• "the pancake wasn’t to order and was made wrong and the waffle was extremely crunchy and hard and the fruits was really sour"
• "They served melted ice-cream on my sister's cookie dough."

Value for Money

Pros:

• "Dessert establishments aren't cheap but this is relatively competitive to other vendors."
• "They do have a loyalty scheme which allows you to gain points each time you buy from pirlos which allows you to redeem a free drink or dessert."
• "With their loyalty scheme and array of offers easiest on the pocket too."
• "Portions are well worth your money and they're delicious."
• "Desserts are definitely worth a visit and the pricing is spot on."
• "The loyalty scheme is generous, prices are reasonable and the staff are very friendly."
• "The desserts are reasonably priced."

Cons:

• "Overpriced for me. Ice cream felt a bit powdery to me."
• "Used Groupon afternoon tea voucher but it was still OVERPRICED and we were served cheap and rubbish food and drink."
• "7 pound for a tiny amount of cookie dough."
• "You can pay up to £10 for the best sundea on the menu which is by no means a monster size portion either."
• "It’s slightly overpriced."
• "overpriced for slow service and below average taste"
• "Definitely not good value for money."