Lookers Land Rover Battersea Reviews Summary

Customer Service

Pros:

• "Adil from Landrover Battersea was fantastic. He was helpful and went out of his way to ensure our customer service experience was positive."
• "Brought my car in for some repairs and I honestly can't fault the service I received from the service advisor Mansur Yakoob."
• "Costas and Adil were so informative and helpful right from the start and all the way through to driving our new car to us, and collecting our car for part exchange."
• "Had the pleasure of meeting Ali Duven at lookers Battersea. Provided me with excellent service from start to finish."
• "A very special thank you to Mansur, who has looked after my car for over 2 years now."
• "I had a great experience with Land Rover Battersea. From the moment I made my initial enquiry Beau Shulman was helpful, professional and extremely responsive."
• "I am very pleased to give a 5 star rating to Mr. Ahmed Moussa for being professional in his field."

Cons:

• "The level of service I encountered was appalling and left me deeply disappointed."
• "If I had a pound for every time they said they would call me back and didn’t bother, I’d be a very rich lady."
• "So busy with orders that customer service has gone out the window."
• "Surely Land Rover should be doing far better than this? They don’t listen to you as the customer and their post-sale communication is utterly hopeless."
• "Avoid, avoid, avoid! Our car recently had a service and MOT and needed a diagnostic test because the battery had gone flat twice."
• "Extremely disappointed with the service I have received from here."
• "THE MOST CONSISTENTLY INCOMPETENT CUSTOMER SERVICE THAT I HAVE EVER EXPERIENCED."

Vehicle Quality

Pros:

• "I got my Land Rover Discovery from Lookers Land Rover Battersea and I am really satisfied with the vehicle."
• "We had a wonderful experience buying a used Range Rover Discovery with the help of Mr Fawad Mirza."
• "I have just purchased my dream car from Lookers Land Rover Battersea and am extremely happy."

Cons:

• "Following the purchase of my Discovery I have noticed a squeaky noise coming from the rear of the vehicle."
• "I also paid for additional packages when I bought the car covering the paintwork and interior. I already have a large watermark on the front passenger seat which I have also tried to resolve with the garage and have received no response."
• "Some of my issues aren't solved since September 2022 and my mot even expired as they didn't manage to book me in for 1 month so can't use the car."
• "I question if my car did actually have the 165 point check that I was promised because a number dashboard warnings have already highlighted basic faults."
• "Ahmed moussa nice sales guy helped me buy an evoque 2019. All was well until 2 weeks of using it eml has come on along with stop start not working and battery keeps dying on me."
• "It was discovered that the health check highlighted multiple issues including the exhaust, front tyres being close to limit and failure, rear window wiper fault and rear boot misalignment."
• "Once car was purchased, there was a lot of creaking and banging coming from what seemed to be the bushes."

Communication

Pros:

• "Ali Duven was extremely helpful in helping me choose my car."
• "I’d honestly give Lookers Land Rover 5 Star plus if I had the option. Absolutely brilliant experience from start to finish in my search for my dream car."
• "Always kept in touch with any updates and the communication was spot on throughout the transaction."

Cons:

• "I had to chase them for regular updates otherwise i would not hear a thing."
• "Never get called back or emailed when I am supposed to or weeks later even."
• "Terrible communication. Personnel was incompetent giving wrong invoices and wrong prices."
• "Its over 2 months numerous calls and emails but still no joy."
• "It is very common for no updates to be provided even when promised."
• "I’m now almost three weeks out from cancelling the order, I have had no deposit money refunded nor has the salesman provided any details."
• "I wasted my valuable time dropping off my car first thing in the morning for a few jobs to be done only to call at 4.30 to find that not one person had looked at my car."

Professionalism

Pros:

• "Adewale Gisanrin helped me out in whole process."
• "A really memorable experience. Today I collected my first approved Land Rover from the Lookers in Battersea."
• "Mr. Adewale greeted me with a warm and friendly demeanor. His professionalism and respect were evident from the start."

Cons:

• "Because the initial sales man had travelled on holiday. None of the others were interested."
• "After having some initial issues with one of the guys that checks the cars in and videos for damage checking (needs to be reminded of treating the customer with respect), I was expecting problems."
• "Such negligence and disregard for basic car maintenance further highlighted the dealership's lack of professionalism."
• "The issue being they would not let me test drive the car due to my 'age' (25)."
• "The staff are friendly generally and the engineers and technical people seem competent, but the customer service team is really not customer minded."
• "Absolutely pathetic customer service, Bought a Discovery 2 years ago from them."
• "Incredibly bad communication and rude staff."