Address: Colney Hatch Ln, London, N11 3DG, United Kingdom
Phone: +442045274021
Rating: 4.4
based on 496 reviews.
Customer Service
Pros:
"Having just purchased a Hyundai Tucson, I must say the service I received from Hakim Boutrab and his manager was excellent."
"Massive thanks to the Service manager Ahmet for getting my Kona sorted so quickly."
"I can honestly say the customer service, respect, communication and knowledge of the products shown to me by the team at Hyundai has been second to none."
"Brilliant customer service provided by my agent Shan and the driver Zoomy who delivered my car."
"A great place, was greeted by the salesperson as soon as I walked and made to feel welcome."
"Excellent customer care from very knowledgeable staff."
"The actual sale was handled very efficiently."
Cons:
"Unfortunately as the paperwork took such a long time to complete, I wasn't able to have a proper lesson on how the car works."
"Absolutely terrible service and would not recommend this to anyone."
"They wanted to replace brake discs (which were less than two months old!) and clutch felt heavy so new clutch recommended - nothing wrong with the clutch."
"Also when we bought the car got paint protector, seems absolute waste of time."
"The little things does matter, for example: test drive before you buy but unfortunately I wasn't given the right to do so."
"He is by far one of the rudest individuals I have ever encountered! He completely dismissed everything I had to say, even though I had photographic evidence!"
"They pay lip service to try and get rid of you but do not wish to fix any of the problems."
Facility & Management
Pros:
"There was space to park outside and we were greeted politely by the receptionist."
"Just had my car serviced which was carried out quickly and efficiently."
"This place has so many happy and helpful staff ready and waiting to assist you - shout out to Alan who knows a thing or two about motors."
"Everything happened remotely and even though Faisal appeared super busy, he made the time to answer all my questions and bent over backwards to make sure I pickup the car the day before I went on holiday."
"Delighted with my new car and also very impressed with the professionalism and helpfulness of the team."
"Amazing service from start to finish, the guys on the service team where super efficient."
"Excellent and professional team, great range of products."
Cons:
"Check list not given prior. Only visual inspection done and while waiting ev not charged even requested."
"The car I was promised came in yesterday, and I went in to do the paperwork etc. Turns out they had sold it to someone else and forgot about me."
"Parking is a little tight on both our visits here."
"They had my car for months and still gave it back with the same issue and also damage."
"Went in to buy a car and spoke to the manager about the damage on the car I was interested in. While I was there talking to a member of staff the manager who i believe was called Dean was making inappropriate comments."
"What a con and unprofessional I had an appointment for diagnosis and when arrived they can't find my booking."
"Not trustworthy. I took my car in for service and received a phone call saying there was a nail in my tyre and it needed replacing, they quoted me £236 for this."
Staff & Sales Team
Pros:
"Hakim was brilliant! I was in a difficult position having had my 2019 Tuscon stolen and on holiday, but nothing was too much for Hakim."
"Nothing was too much trouble for him. I was changing car brands after 19 years and a tad worried but he totally put me at ease without being pushy."
"The main person we dealt with was Sal and he is a credit to the company."
"Ashan, along with his managers and colleagues were always ready to help, updating me on the progress and even helping me with my random requests!"
"I am so happy with the service here as Abul has made me feel absolutely comfortable with all the procedures to get started with my brand new car."
"Great experience working with Hakim Boutrab. Very professional and answered all my questions."