CUPP Bubble Tea - Whitechapel Reviews Summary

Bubble Tea Quality

Pros:

• "And it was amazing."
• "Normally I can’t even finish it but I finished this in all of about two minutes."
• "my drink was very delicious."
• "consistency in quality plus the freshness in the milk flavours."
• "The creaminess and sweetness of the boba was amazing."
• "Best brown sugar milk tea."
• "Brown Sugar Premium - This drink was good!"
• "The brown sugar tea was very nice, although I could taste the tea, I would have preferred it to be a little more pronounced."
• "The quality of their rose milk tea was second to none."
• "I think this is the best bubble tea I’ve had in a while."
• "The Taro milk tea was exceptionally good."
• "Best bubbletea place I’ve ever been to!!"
• "Honestly this is my go to place for bubble tea."
• "Great quality bubble tea."
• "Range of alternative milks... Even if queues are long, it's always been worth the wait."

Cons:

• "Nevertheless, the hygiene wasn’t good enough and the tapioca was too chewy."
• "Fruit teas can either be very bitter or neutral taste."
• "Mango tea - This tasted like really REALLY watered down Rubicon mango juice."
• "BUT DO NOT order the matcha milk tea, it’s terrible and not mixed well at all so the matcha powder clumps are still there in the drink."
• "Got the mango, it wasn't overly sweet which is nice. Flavour wasn't great though."
• "I went for brown sugar milk tea with pearls. It tasted good, but the reason for the low score is the sticky pearls."
• "The fruit Teas need alot of refining ALLOT extremely bitter."
• "Their milk tea is not delicious and mediocre, especially their mango milk tea."

Customer Service

Pros:

• "she was lovely. she was nice. very good customer service."
• "The staff were friendly and the service was great."
• "I'm very impressed by how friendly the service is especially from Ms Hijab."
• "Great bubble tea and great service."
• "Friendly and welcoming customer service."
• "Customer service was nice, quick and friendly."
• "Customer service was amazing, they are open to customisations."
• "Lady working here was rude, and said that bubble tea doesn't come with the boba and I need to pay extra for the boba?"
• "I would recocomend the brown milk sugar with tapioca."
• "Friendly and helpful staff."
• "Habiba & Rita are as sweet as the drinks they made."
• "It was very busy, so service was a little slow. But the staff memeber that was serving us (young lady in glassess) was really nice and helpful."

Cons:

• "Service could be better."
• "Customer service is hit and miss."
• "This was such a poor experience!"
• "I’ve ordered from this tea shop through Uber Eats a few times and there seems to be a problem almost every time."
• "3 Asian girls were at the till they were acting like they are not bothered to take orders."
• "On a busy day someone known to the 3 girls working there comes in to place an order, jumps the queue and is served immediately."
• "The three girls working were very rude and not helpful when I requested them to remove the ice."
• "The drinks have always been of good quality and worth the £ but recently they been constantly getting the orders wrong via uber eats."

Price and Value

Pros:

• "I got the large one for £5 which is actually really good as the cup was quite big."
• "Definitely is value for money."
• "The prices are not that bad at all and all their products are priced very well!"
• "Great quality bubble tea... worth the £."

Cons:

• "Cute packaging but overpriced and poorly made."
• "One of the WORST bubble tea I have ever had. It has no taste at all, it’s like just milk mixed with a lot of water."
• "Premium prices but one tasty cup of bubble tea."
• "Firstly the pricing is high and misleading, you have to pay extra for tapioca."

Wait Time and Efficiency

Pros:

• "served my drink within seconds."
• "I only had to wait 5 mins or so."
• "A Hidden gem, blink and you'd miss it. Such a tiny shop but with prompt service."

Cons:

• "It took the drinks 1 hour and 10 minutes to get to us."
• "I feel the process is quite slow, ordered 4 drinks and had to wait 20 minutes for it to be ready."
• "When I would ask where it was they would say coming in a minute -wl why not say it's going to take 45 minutes."
• "Had to wait 40 minutes outside the shop for 2 drinks."