Ama’s Hair Salon Reviews Summary

Customer Service

Pros:

• "All three ladies delivered exceptional customer service! I was so shocked! From the lovely tasting tea, to the smiles and genuine warmth during our conversations, they truly reset the standard for a salon visit!"
• "The staff are friendly and attentive, I didn’t have to wait between my wash, treatment and blow dry."
• "The staff are so friendly and attentive, they really make you feel at home."
• "Everyone is so nice and attentive that it almost feels like you have known everyone for years."
• "Prompt and beautiful customer service, well organised salon with happy staff and good vibes."
• "The atmosphere is next to none. I felt so welcomed on my first visit that this will 100% be my go-to salon."
• "A BIG thankyou to Jackie for being so warm and welcoming over the phone and when I arrived."
• "The customer service is impeccable, everyone was incredibly friendly, helpful and knowledgeable."
• "Hospitality is top notch they make you feel so welcomed and valued."

Cons:

• "I’ve never been somewhere where people are paradoxically so polite yet completely unhelpful and unprofessional."
• "They may also charge you a different price for treatments each time you go…and when asked why that is ..they are too busy to actually find out whats happened and acknowledge that they have made a mistake."
• "If you go to this hairdressers be prepared to spend all day/afternoon there for any treatment as they have too much going on and cannot make you a priority."
• "The salon was busy but they were running on time and everyone was friendly. However, I was confused by the 'upgrade' to knotless being charged at £50 (40% more than standard kinky twists)."

Quality of Hair Services

Pros:

• "They handle your hair and head with such tender care, whilst talking you through the process and explaining each product that they use on your hair."
• "The stylist took time washing my hair and the scalp massage sent me to sleep. It was so relaxing and thorough."
• "The silk press was the best I’ve ever had."
• "I got knotless goddess braids done here, and I have never had braids finish so quickly! The style is lovely, I got compliments as soon as I walked out of the shop."
• "As someone who has had a lot of awful experiences with hairstylists, trying a new one always makes me a bit nervous. Thankfully Yasmin was amazing."

Cons:

• "I went to ama’s hair for a silk press, service was great ngl but they damaged my hair. It’s been 2 months since the silk press and my curl pattern hasn’t returned to a 4c."
• "The cornrows were the only decent style I received. Everything else was terrible."
• "The crochet lady didn’t do anything that I asked her to and kept taking shortcuts, even after Ama herself told her not to."
• "Damaged my hair beyond repair during the silk press by using the straightener at least 9 times on the same tiny strands of hair because 'it's not shining'."

Salon Atmosphere and Decor

Pros:

• "The general vibe of the salon is so nice and lively and full of people."
• "The salon is very well equipped and everyone working there was so friendly!"
• "The vibe is just right and the stylists really care about hair!"
• "Fantastic salon experience - Ama’s has an amazing vibe and energy."
• "The salon is inviting and everyone is friendly."

Cons:

• "The salon was surprisingly busy for a Wednesday morning."
• "The salon itself was clean and tidy. The staff were friendly and welcoming. The service I received was amazing. This is the first time I have coloured my hair and the hairstylist made sure I was comfortable every step of the way. Definitely would recommend!"

Pricing and Value

Pros:

• "Prices are fantastic too and the general vibe of the salon is so nice and lively."
• "Can’t recommend this place enough!! everyone is so nice and attentive that it almost feels like you have known everyone for years. the hairdressing was next level."

Cons:

• "While the salon is on the pricier side, it's definitely worth it!"
• "I was confused by the 'upgrade' to knotless being charged at £50 (40% more than standard kinky twists)."
• "They may also charge you a different price for treatments each time you go…and when asked why that is ..they are too busy to actually find out what’s happened and acknowledge that they have made a mistake."