Bella Italia - Cranbourn Street Reviews Summary

Food Quality

Pros:

• "The taste took me back to Italy! Would highly recommend the pizza!"
• "Our pizzas arrived in good time and were very tasty as well."
• "Best Italian food I've had here!"
• "The food was delicious too so I will be returning❤️"
• "Food looked and tasted fresh and delicious."
• "The food was brilliant. The cookie & ice-cream to die for."
• "Had a fantastic lunch with a girlfriend. Started with minestrone and then chicken and mushroom risotto, which was fabulous."

Cons:

• "Food tasted store bought, pasta was swimming in garlic sauce, dough balls were dry and hard."
• "Had seafood risotto so dry. Definitely not a true risotto."
• "The sushi rolls were beautifully presented and bursting with fresh flavors."
• "Bruschetta was stale and burn bit of baguette with tomatoes and onion thrown on top."
• "The mozzarella dough bites were dry with no butter, and with most mozzarella stuck to the bottom pan."
• "Plus their chicken Caesar salad is overpriced and contains only a sample of chicken and loaf bread pieces instead of croutons."
• "Paid a ridiculous price for the cost of 2 Margarita pizzas which looked and tasted like they came from the nearest Tesco."

Service

Pros:

• "Staff was so friendly and accommodating; tons of choices for food and drinks; food came out super fast and was absolutely DELICIOUS; family friendly and a cozy place for some fantastic food - wish I could give 10 stars!!!!"
• "The staff were all very friendly and accommodating."
• "Service was exceptionally quick, and the food was amazing."
• "Our waiter couldn't have been friendlier and his phenomenal ability to manage multiple orders without the aid of a notepad was most impressive."
• "Service is fast and personable, food comes hot and quick - we were looked after by Blessing and Chloe and made to feel like celebrities."
• "Delicious food and great service! Waiter and management were very nice and friendly, their service was on top level."
• "Stunning food and even more stunning service from our host Blessing."

Cons:

• "The place was cramped like hell, staff were too busy to even acknowledge individual customers."
• "Service was terrible. It took more than 45 minutes for our food to arrive."
• "it was horrible the service and the atmosphere When we left, not even a member of staff said bye or thanks."
• "Absolutely terrible service, came inside and the waiter looked at me and then started walking away."
• "The manager exhibited a lack of professionalism during our interaction."
• "we were sat near the 'scraping bin' so were surrounded by fruit flies on the walls and flying around us."
• "The service was appalling... burnt bacon and pancakes."

Ambience

Pros:

• "Fantastic location if you're seeing a nearby show and a pleasant place to sit in."
• "Restaurant located in the heart of Leicester Square with an amazing view from the first floor!"
• "Really good!! I visited on a Friday night, table for one. No queues."
• "The restaurant was cool and relaxing."
• "The atmosphere is set with a rustic aesthetic coupled with a beautifully arranged bar area and music set to the perfect volume."
• "The outdoor seating is fantastic."
• "The staff were so pleasant and friendly it made for a relaxed and enjoyable experience, especially Valentina."

Cons:

• "The place was cramped like hell, staff were too busy to even acknowledge individual customers."
• "The tables being cramped in such a small space is an issue."
• "The manager was sitting with a laptop when we walked in and he acted as if we interrupted him by walking through the door."
• "Tables were very small and crammed together, ok for a quick meal, but would be a bit too cosy for a nice romantic meal etc."
• "Do not go to this Bella Italia. Or any."
• "The restaurant itself needs a bit of money spending on it as some of the spaces are looking tired - especially the bathroom."
• "The atmosphere felt like it needed a refurbishment too chipped paint on the walls shaky chipped and sticky tables, it felt dirty in there."