Best Turbos Reviews Summary

Customer Service

Pros:

• "Excellent customer service; friendly people and no rush only quality."
• "What a great garage!! Excellent customer service, answered all of my questions before I booked in and kept me fully informed during the work."
• "The team were efficient, honest and punctual."
• "Lucas is a pleasure to do business with, customer service is amazing, keeping me up to date with what was happening and with pictures of issues with my Discovery 3."
• "Very impressive service, reliable and trustworthy!"
• "The service I received was fantastic, These guys know what they are doing and I would definitely recommend to everyone, very polite and informative, genuine."
• "Without a shadow of a doubt, some of the best customer service I have ever encountered."

Cons:

• "It takes multiple phone calls to get through before they answer, which is less than ideal."
• "Zero customer service - very rude take it or leave it response."
• "Had my turbo reconditioned and picked the car up last Thursday. This is where the problems began, Their card machine was not working and they didn't have a back up so i was told rather rudely by a very curt Eastern European lady i would need to pay by bank transfer."
• "Don’t trust this garage with ur car!!!"
• "Please avoid this scamming car place."
• "will definitely not be using or recommending these guys to anyone!!"
• "Not recommended! 3 months after they rebuild my turbo, start burning oil, lost the balance they said, no warranty."

Quality of Work

Pros:

• "All the work was completed to a high standard and the old Turbo unit was available for me to inspect."
• "They reconditioned and refitted the turbo! They took me for a test drive and it is perfect!"
• "I was very impressed by the depth of knowledge in the guys at Best Turbos."
• "They always do a top quality job at very competitive prices."
• "Fantastic caring and great workmanship."
• "All in all, great service and most importantly the work is bang on."
• "I can’t believe genuinely how good they were, had a good laugh on my test drive, really good service and value for money."

Cons:

• "They added 1l of oil on the top of 5l which was already in engine, very close to damage the engine."
• "The garage snapped and lost my toebar cap and refused to replace it."
• "They charged me £3000 and made my car worse."
• "I’ve since taken my car to an honest place and they have cut through my exhaust, not cleaned my dps filter and my car is badly damaged as a result of what they have done."
• "Handed the car back completely broken and I took it back there 4 days in a row because smoke was coming out the back."
• "Have since discovered that there's oil leaking from the turbo that was fitted suggesting it wasn't a perfect job done."
• "However after keeping my car for 9 weeks it lost power!!! Started off at 550bhp, and after they fitted hybrid turbos lost 90bhp."

Value for Money

Pros:

• "The cost of doing all this was very reasonable and the car is now back to its former glory."
• "Best customer service i have received in some time now and what a price wow best value for my money."
• "Superb service and price is unbeatable."
• "All in all the cost I was quoted £540 for the repair which is amazing compared to a cost of £1590!"
• "They are honest and their prices are cheaper than anywhere else."
• "turbo replaced for £650, amazing! Even with hire car, I saved £1k!!"
• "Very competitive prices, a lot cheaper than the average specialist by far, and their work is outstanding."

Cons:

• "Replacement of other part that wasn’t needed at an additional cost to myself."
• "Quoted £1700 to repair BMW M3 (F80) turbo. Very disappointed - just because my car is an M3 does not mean all components should be expensive."
• "States on their website that they can beat any quote, spoke to Margaret stated I can get it for £760, was told I would get a call, no call came, just an email of the quote. Of £820."
• "They then told me my dps filter needed cleaning and would cost £300 which I said I would have done elsewhere as this was too much."
• "Sold me a Chinese copy of a genuine turbo. Avoid this company."
• "Do not use this company purchased a turbos from them popped on to vehicle in less than 40 miles the turbo failed."
• "I was told in an email regarding supply and fit of turbocharger .... 'We will do our best to finish you car in one day, but we cannot promise anything.'"

Warranty and Aftercare

Pros:

• "Had the turbo replaced in 2020 and towards the end of the warranty I had problems again, these guys changed it for me under the warranty as well as sorting out boost leaks free of charge."
• "Even had them check it over for no additional cost a year later and they also fixed a boost leak, all covered under the two year warranty."
• "They offer a 12 month warranty."
• "All with a two year warranty."
• "They did my car for next day and gave me 24 months of warranty for labour and materials!!!"
• "Along with 24 months warranty."
• "Took my vehicle in as my turbocharger was faulty. It needed a replacement and a DPF clean. They kept me up to date with the progress of the job and provided a two year warranty on the work when complete."

Cons:

• "Don’t trust this garage with ur car!!!"
• "It’s unfortunate that I am Now having to revise my previous 5 start review after discovering exactly how poor the quality of workmanship and after sales is with this establishment."
• "Not recommended! 3 months after they rebuild my turbo, start burning oil, lost the balance they said, no warranty."
• "Can't put 0 stars. My car went in for some work on its turbo and 2 other things. It worked when they received but was in need of tlc. When I went to collect it the engine was rattling like it was going to fall out."
• "Handed the car back completely broken and I took it back there 4 days in a row because smoke was coming out the back."
• "Have since discovered that there's oil leaking from the turbo that was fitted suggesting it wasn't a perfect job done."
• "However after keeping my car for 9 weeks it lost power!!! Started off at 550bhp, and after they fitted hybrid turbos lost 90bhp."

Honesty and Transparency

Pros:

• "Easily the best turbo shop around. Honest and reliable."
• "Nice friendly and, most importantly in a trade with a bad rep, honest staff."
• "very helpful and honest."
• "They are very knowledgeable and explain the details very well."
• "These guys are very friendly, honest, courteous and highly professional."
• "I would recommend these to anyone... they are honest and their prices are cheaper than anywhere else."
• "I visited best turbo just after Christmas with hardly any money. They wasn’t like any Tom dick and Harry mechanic. They told me the truth. Changed my parts. Great service. Great staff. Credit to the company."

Cons:

• "What are you hiding ? Why are you stealing ? Iv used you guys before I work I have no problem with buying my tools back but it’s the principal."
• "First they said they didn’t enter my vehicle… how are you going to open the bonnet absolute LIERS AVOID THIS PLACE TERRIBLE PEOPLE."
• "Don’t trust this garage with ur car!!!"
• "Please avoid this scamming car place."
• "Had turbo changed but they steal out your vehicle be careful guys had my tools and drill stolen."
• "Sold me a Chinese copy of a genuine turbo. Avoid this company."
• "Do not use this company purchased a turbos from them popped on to vehicle in less than 40 miles the turbo failed."