Haywain Brewers Fayre Reviews Summary

Staff

Pros:

• "The staff are friendly, polite and efficient."
• "The amazing, wonderful staff at the Haywain are what makes this place such a fun, lovely, homely place to go to."
• "The staff were very nice and very friendly and helpful."
• "Friendly helpful service."
• "Staff really friendly."
• "The manager is really lovely here and very approachable and accommodating in interested in the customer and there needs."
• "Quick friendly service at the bar, wide range of choice of food on the menu."

Cons:

• "Management is an utter joke."
• "Miserable Staff anytime you asked for anything it was served with a huff and a scolding glare."
• "It’s poor customer service when all they really want to do is close up and play cards!!!"
• "The waiting staff did their best to deal with the situation but clearly have no training on hospitality."
• "Also there was no apology from the server for the meat pie served to me."
• "The staff are poor and very miserable."
• "Management need a talking to about what is professional and what is inappropriate."

Cleanliness

Pros:

• "The place is clean and tidy. Toilets are clean."
• "The restaurant is very bright & inviting, which helps towards creating the happy atmosphere."
• "Social distancing measures in place and clean."
• "Nice quiet atmosphere and clean tidy restaurant and facilities (toilet)."
• "The area was clean enough."

Cons:

• "Been in a here a few times - cleanliness is the issue."
• "The men's room had blood everywhere."
• "Toilets were a state too."
• "Disabled toilets and changing facilities had vomit in the sink."
• "Men's toilets out of order, filthy carpets."
• "Smelly dirty toilets."
• "Toilets minging and the place looks like it needs a deep clean."

Food Quality

Pros:

• "It was good food and fantastic value."
• "Food looked good and reasonable."
• "Great deals and prices, kids eat free for certain deals!"
• "Really nice burger for me tonight!"
• "The food is always fresh."
• "The scampi was good."
• "Food excellent."

Cons:

• "Worst meal I've ever had never have chef's corner it more like empty corner and what was there was like chewing on a bit of rubber."
• "The Yorkshire pudding mash and sausage was all soggy."
• "Dinner was average, the roast chicken I believe was microwaved."
• "It is the worst presentation I have ever seen and apart from the chicken breast( which was excellent)the potatoes, cabbage, peas and carrots were awful."
• "The overall consensus from the group was that the food was awful."
• "Food wasn't up to much either."
• "The steak was tasteless and chewy."

Service Experience

Pros:

• "A very pleasant experience, overall."
• "Will certainly be back, recommended."
• "Just had a lovely meal here very friendly staff, hot food, very well organized for Covid safety."
• "Found the staff to be really friendly and helpful."
• "Lovely evening. Will come back."
• "The waiting staff were very pleasant and nothing was too much trouble."
• "Staff are very friendly and the food was lovely, especially the breakfast."

Cons:

• "Not impressed at all, will not go back ever again."
• "Our whole dinner experience last night was nothing less than a shambles."
• "It was far too busy and almost everything was unavailable unfortunately, making for an overall unpleasant experience."
• "But overall we won’t be coming back there."
• "Never had such rude service in my life."
• "Throughly disgusted with the service. Waiting time was ridiculous."
• "Service was the worst we have ever had."

Ambiance and Location

Pros:

• "This restaurant is situated in what used to be part of an old convent, and this gives the venue a unique feeling."
• "It's also a gear little pub in the evening."
• "The restaurant is very bright & inviting, which helps towards creating the happy atmosphere."
• "Easy to find and no problem with parking."
• "Conveniently located along A24 Dorking road, Epsom."
• "Nice and cosy pub, with a good range of reasonably priced food."

Cons:

• "Building looked run down."
• "Looked around place needs a good clean and Redecoration bit dull and gloomy."
• "The decor looks very tired and not that inviting, needs money spent on it."
• "Restaurant is in poor state of repair with terrible water staining on the ceiling."
• "Surroundings - tired and a bit grubby."
• "Outside area needs a weekly visit from a local gardener though - very overgrown in places."