Harvester Beacon Birmingham Reviews Summary

Service

Pros:

• "Every-time I visit the Beacon Harvester we have a fabulous experience because Ness is an outstanding waitress."
• "Sophie who served my mother and I was brilliant. Great customer service skills."
• "Our host Sherrie was great, very welcoming, great service and just a warm lovely lady."
• "We were looked after by Karen and she was amazing, from start to finish having a laugh with us and checking if everything was okay."
• "Absolutely great service from Karen, my 7 year old son even complimented the chef."
• "Our waitress Karen was amazing, she took my 9 year old daughters order and really took the time out to chat to her. Wished her a happy birthday and brought her an extra surprise with her dessert."
• "The service would have not been out of place in any high end London establishment."

Cons:

• "Would never return. Worst hospitality experience I’ve ever had."
• "Terrible service from the entire staff at this Harvester."
• "You kind of know what you're getting when you go to a Harvester but that doesn't excuse poor service."
• "Service was slow and very inattentive."
• "The service was painfully slow."
• "Service was awful and the only time the waiting staff paid any attention to us was to inform the Manager my partners 18 year old son ( no ID with him) was taking a sip of my drink."
• "Poor customer service, staff spend more time chatting then they do serving customer waited 15 mins before being asked for a drink."

Food Quality

Pros:

• "Quality of food was very good."
• "Food was amazing. It came out as pictured with a huge quantity of meat inside and the rib meat falling off the bone also."
• "Surprisingly good for pub food. The food was fresh and tasty."
• "Great service, quality food, great options and good value for money."
• "Service was first class and so was the food."
• "Food was hot and tasty."
• "The food itself is very tasty and well presented."

Cons:

• "Expensive food for the portions you receive."
• "The chicken was raw and pink. The steak was still mooing."
• "Chips on both meals tasted stale like they were old & had just been re-heated."
• "The rack of bbq glazed ribs were tasteless."
• "Most of the meat was dry, especially the ribs. Corn on the cob was soggy."
• "Food was black burnt dry vile chicken the staff were rude un willing to help numerous meals was waiting to go back."
• "Rump steak was very chewy, almost difficult to eat."

Cleanliness

Pros:

• "Was very clean pub as was the toilets."
• "Good clean place, welcoming staff, waiter service."
• "First impressions were that it's been 'lived in' but everywhere was clean and tidy."
• "Social distance rules are implemented very well."
• "The restaurant was neat and tidy."
• "Nice place in a good location with plenty of parking space including disabled."
• "The atmosphere was really nice and the facilities were really good."

Cons:

• "Our party of six (including a 5-yr old) were shown to a very poorly cleaned (yet prepared) table - food on seats and crushed fries / mayonnaise littered under table."
• "I discovered a dirty serviette and some chips under our table."
• "The tables were all full of dirty plates that hadn't been cleaned up."
• "The toilets could do with being updated and a bit of air freshener in there wouldn't go a miss."
• "The only fault I could pick is that the food menus were filthy."
• "Unclean toilet facilities."
• "Last Tuesday I went for a celebration meal with my family and enjoyed the blue cheese coleslaw, on going back for more I saw Ants walking around the salad bar!"

Value for Money

Pros:

• "However nice food, reasonably priced, worth a visit."
• "Everything perfectly cooked, good value for money."
• "Good food reasonably priced."
• "2 adult meals, a sharer pudding plus a children's larger meal, pudding and drinks for all came to just over £50..... well worth the money as the portion sizes were also very generous!"
• "Good food at fair prices. Salad bar. Refillable drinks."
• "Lovely food, lovely atmosphere, will definitely go back."
• "Would definitely revisit this place, great for couples or family outings."

Cons:

• "Might be a sign of the times but seems expensive for what it is."
• "The portion of chocolate brownie was pathetic for being charged £5."
• "Price of drinks, especially £2 for a glass of orange squash and water rather expensive."
• "High prices to accommodate free salad."
• "Food was reasonably expensive for pub food, took ages to come and then wasn't very tasty."
• "We had ordered a lot so not to be able to use the 50% off on mains was worrying!"
• "Complete waste of money."