Harvester Bybrook Barn Ashford Kent Reviews Summary

Staff Service

Pros:

• "The staff in this restaurant make it a fantastic experience especially Tanya!! They were so helpful and proactive, nothing was too much."
• "The best waitress I have had by far in any restaurant I’ve been in, she was professional with a great personality and just genuinely amazing!"
• "Jack was our waiter and he was brilliant, great personality, engaging, funny and just a breath of fresh air."
• "Had to come back to this review today and mention that Vicky was amazing! She looked after us in what was a packed out restaurant."
• "Ercan was our waiter and we often go to harvester and Ercan and his wife are always brilliant, he and all the staff are so friendly and welcoming."
• "AMAZING SERVICE - Thank you Courtney!"
• "Our server, Jack, was brilliant. He was friendly and helpful and we all really felt he couldn’t do enough to help us enjoy our meal."

Cons:

• "To loud for sound sensitive people."
• "Waitress disappeared."
• "Having a manager just tell someone to 'just go take a seat' was highly rude and disrespectful."
• "Staff then changed over and the man that served us didn't even crack a smile!"
• "The first person to serve us took my drink order and walked off without taking my 5 year olds order."
• "Service was terrible - waited for an age for someone to show us to our table - totally ignored by several members of staff."
• "Waiter was very rude and abrupt."

Food Quality

Pros:

• "Good food. Salad bar all very crisp and fresh."
• "Food was of a good standard and we really enjoyed it."
• "The food was really enjoyable, they were able to alter my partners food to cater his needs and it came exactly as ordered!"
• "You know what you're getting at Harvester. However their burgers have improved and taste a bit more gourmet."
• "Food was brilliant again, seems to be good food everytime."
• "The food was cooked just beautiful. Looked and tasted very good."
• "All of our food for our party of 3 was of superb quality and generous portions."

Cons:

• "Two steak meals ordered. Two plates of gristle received."
• "If the chicken was much pinker it would have been inedible."
• "The food was so bad, I couldn't eat it. The potatoes skins were dried up, tasteless and looked awful."
• "The burger had grit inside the meat and soggy hash brown and soggy onion rings, very off putting both beef patties was hard like hockey pucks!!"
• "Main course arrived about 5 minutes after starters so we were all still eating starters."
• "The worst fillet of Salmon. This was vile, being polite!!!"
• "Ordered spit roast chicken. I think it was spit roasted somewhere but not on the premises, warmed up and burnt."

Ambiance & Cleanliness

Pros:

• "The aesthetic inside is so nice as well. I have no idea how they made a restaurant so large feel so cosy no matter where you sit."
• "The place was lovely and clean."
• "Social distancing here was spot on, everything was marked out and very clear and tables were being cleaned and sanitised within minutes of people leaving."
• "I love this place as the building has exposed beams and a little pond you walk over to get to the restaurant."
• "This harvester had a fantastic water feature inside and was stunning."
• "The restaurant was clean and the salad area was spotless and well stocked with everything looking fresh and appealing."
• "The food was lovely as always and the atmosphere was perfect."

Cons:

• "The toilets - looked very smart but needed a good clean."
• "Bar lacked atmosphere, was very quiet, some background music would have lifted the mood."
• "The place is grubby, the loos are 'meh'."
• "Table we sat at the bar needed to be cleaned which we had to ask for it to be cleaned. There was no atmosphere such as music for guest to enjoy the evening."
• "On arrival to our table we found old food mushed into the floor under the chairs and table, bits of food on the chairs, kids toys under the table, the radiator we was seated next to didn’t work, also with food stuffed down the back of it."
• "The toilets were smelly and filthy and looked like they hadn’t been cleaned for some time."
• "Only criticism is that there are only two disabled parking bays, which is too few for such a large restaurant."

Value for Money

Pros:

• "You get a lot for your money."
• "First experience of a harvester. Great menu selection and at £16 a head a filling meal."
• "The price was very fair. A great place for plenty of fairly priced food."
• "Overall excellent value for the amount for the portion of food."
• "Food was good value for money."
• "The breakfast menu is really good and varied."
• "Good value food."

Cons:

• "Probably won't rush back."
• "If we hear good things about portion size or value for money we will come back, but as for now it's just not value for money, such a shame."
• "Pre booking is recommended & so is a bank loan as I thought £36 in total was a tad pricey."
• "Used to be really good value for money but now I'd say one of the last places to go to."
• "We feel this place has got very pricey."
• "For £41 we all received cold and I don't me little bit cold, I mean very cold breakfast, clearly pre prepared God knows when and attempted to be reheated on order."
• "I am extremely disappointed it my last two visits and it will be along time before I return."