Morrisons Reviews Summary

Store Layout and Cleanliness

Pros:

• "Clean and tidy with helpful staff."
• "Great supermarket. Well laid out."
• "This is a large store with plenty of parking."
• "Really clean and open environment!!"
• "Well maintained clean and organised so easy to shop around."
• "One of the best Morrison stores, lovely and friendly staff."
• "Nice clean shop, shelves are always stacked and fresh produce is always readily available."

Cons:

• "Some good offers always busy at the tills never enough opened there self checkout one of the worst I've ever come across."
• "The self checkouts are bloody useless, because they are operating on a card/s and cash only system."
• "Out of the two toilets, none of the locks were working so you cannot even have privacy and the door would keep swinging open."
• "It's so rundown in this store. I find the staff genuinely can't be bothered."
• "The arrangement of products is a disastrous. Toilet rolls mixed with the fizzy drinks, few isles just have numbers, I gave up looking for products."
• "I went yesterday after a month, it has changed a lot everything was just put anywhere no structure, not going back in a hurry so unorganised and disappointing."
• "Tables left uncleared and uncleaned. Not great in the current environment, where cleanliness is vital."

Staff and Customer Service

Pros:

• "Staff are helpful, polite and very welcoming."
• "Friendly staff, great atmosphere and clean."
• "Smiling, friendly, helpful staff. Outstanding service across the board from every member of staff I encountered."
• "Pleasant checkout operators."
• "Staff always polite and boys talk to most of them and they do stand and listen to the children very nice to see that they can find time to talk to children and pass time of day with adults too."
• "Really helpful and kind staff."
• "Staff are very helpful and friendly."

Cons:

• "Staff look overworked and underpaid poor sods... a general air of 'Help...get me out of here' pervading."
• "The security guard has an attitude problem, he makes me feel like he doesn’t even want to help."
• "Poor management skills from whichever manager is on shift, whether it being daytime or afternoon manager, simple queries turn out to become rude and argumentative."
• "The staff were very rude to me; I am disabled and in need of a battery truck to get me around the store the trucks are not kept properly several times I have found they barely get you around the store without it breaking down."
• "The people working in the cafe need a reality check moody stinking attitude."
• "The staff absolutely doesn't help you especially at check out."
• "The staff are very rude in their behaviour / mannerisms when questioned about something."

Products and Pricing

Pros:

• "This morrisons store is so much better than the hagley road one. They always have what I need."
• "With match and more card I receive voucher."
• "Good discounts with app and the new quicker checkouts are fab."
• "Very good store easy parking and good disabled access. nice fresh food fruit veg and meat."
• "Good quality products, bakery is real value for money, with the quality also excellent."
• "Good selection of fruit and vegetables. Service was okay."
• "Good selection of groceries and other household items."

Cons:

• "Prices are ridiculous! Not gone up by pence. Up by many pounds!"
• "Shocking store!!! Brought Actimel yesterday only to find once home the product was OUT OF DATE by 4 DAYS!!!"
• "I bought strawberry doughnuts, but when I opened the pack (at home) they were custard doughnuts!"
• "It's always a lot more expensive here than you expect it to be."
• "Morrison has excellent variety of goods but prices are astronomical relative to other supermarkets."
• "Thieving conniving supermarket. They coerce you with offers but do it smart and use the larger packs then when you have paid and check your till receipt no offer has been applied very clever tactic they use."
• "Morrison's indulges in misleading pricing tactics. on MANY occasions items which are purportedly on offer are charged full price at the till."

Facilities and Accessibility

Pros:

• "Plenty of parking. Cheap petrol."
• "Big store with atms, parking spaces right next to entrance for disability badge holders, parent and child bays available."
• "Parking is excellent, really nice wide parking bays."
• "It is very safe to shop around market, the signs are very clear to follow and there is person helping you to sanitiser the trolley."
• "Like that they have double trolley for 2 kids makes shopping easier."
• "Their baby changing room is very clean which is a big positive for anyone who has a baby."
• "Ample parking. Have a fuel station on site."

Cons:

• "You will be stuck in the car park for a while."
• "Can be extremely busy on weekends."
• "Only think which lets the store down is the massive queue leading from the petrol station to coventry road the back log of traffic can add on maybe 20minutes to journey time."
• "When I went it was very busy and I found it a bit awkward to get around on my scooter."
• "Downsides are getting in and out of car park us difficult due to traffic lights."
• "Great stores, but going in and out the carpark is an issue. There's always queues and people blocking the entrance."
• "It is not safe in that car park getting keep chased around by homeless people if you ignore them keep using abusive language till you get in car THEY SHOULD NOT BE ALLOWED IN CAR PARK."