Marks and Spencer Reviews Summary

Store Layout and Accessibility

Pros:

• "The food hall is well laid out so easy to walk around and find anything you need."
• "It is a Great size store to walk around, fabulous quality clothing for men, women, and children."
• "Layout of store is very good and feels spacious."
• "Plenty of free car parking outside and good transport links."
• "From the outdoor open car park, there is a ground floor main door entrance, with the lifts at the front too."
• "Unlike some shops, there is actually room between the aisles, displays, racks etc which makes it pushchair and wheelchair friendly."
• "Well laid out inside, choice of outside or car park access on the first floor with 3 hours free parking."

Cons:

• "Where are the staff! You can't have this many tables and one person clearing."
• "Cafe is starting to get grubby and tired."
• "Not really impressed, there were lots of rails with deliveries blocking a whole section of clothing which I had to squeeze around."
• "The tables are cluttered with dirty used crockery and the floors are covered in crumbs, food, spilt drinks."
• "Found the layout quite confusing."
• "After cleaning off the tables they left the floors covered in filth and they weren't attended to at all."
• "However, the selection is beginning to have a sameness about it."

Customer Service

Pros:

• "Just visited the Longbridge store where we received really good service from James."
• "Love this branch of M&S! It’s a breath of fresh air in comparison to other M&S’."
• "Staff in the lingerie dept were marvelous, really helpful."
• "Can I just say that the staff on the Deli and prosecco bar are fabulous."
• "Very friendly staff helped me find 3 different outfits for my child's 3rd birthday as I was struggling absolutely wonderful ladies smiles too."
• "James then introduced us to a young man called Parker who sorted the order out for us, he was equally polite and professional."
• "We were served by a lovey young gentleman Ryan who was polite cheerful and very helpful."

Cons:

• "Lady I stopped for help didn't really want to bother."
• "Called Rubbery store 5 times to enquire if they have wheel chair loan for customers... NO REPLY."
• "I've just been pounced on leaving the store from a shawl wearing women staff member called ARLIA."
• "Great place to shop BUT... security person was watching us like we were going to shoplift!!"
• "Staff just standing around twiddling their thumbs."
• "Marks and sparks has lost its spark! Very poor customer service."
• "Very bad customer service. 15 min past my app to see opticians and no one is bothered."

Food and Cafe Experience

Pros:

• "Excellent selection on offer in the food hall."
• "Large food hall with lovely food and great offers."
• "The coffee here is usually pretty good."
• "Having said that, we enjoyed our coffee and cake."
• "Good food in cafe upstairs."
• "The food is always good quality and I love the cakes!"
• "The fresh deli bar is great and there is so much choice for takeaway fresh and healthy food."

Cons:

• "The toilets were horrendously dirty, tissue all over the floor, food(!), rubbish, not at all what you’d expect or normally have in M&S!"
• "I took my 2 kids for coffee n cake as a treat there was only 2 choices of cake and not a lot in the childrens section of food left at 2pm."
• "Cafe wanted 25 minutes for hot food, including warming a pre made toasted sandwich."
• "Nothing worth buying. No biscuits with drink now in cafe due to lack of supplies which I'm sure increase by 5p on each visit!"
• "Shambles in the cafe on the day we went, understaffed and ridiculously long waits."
• "The floor is disgusting and I've just had to disinfect my own table."
• "Literally the worst breakfast I've ever had, absolutely terrible... the café is very dirty with rubbish littering the floor and crumbs all over the tables."

Product Selection and Pricing

Pros:

• "Really big department store with lots of products on offer, home ware, food, clothing."
• "There is a huge range from homeware to food."
• "Plenty of choice and variety in all departments from adult clothing, kids clothing, food and more."
• "Fantastic store - it's huge with loads of different departments."
• "This shop is very well stocked with plenty of choice."
• "The best shopping store I have ever been to. There's a huge collection of clothes covering different cuts and fit."
• "Something for everyone of all ages, shapes, and sizes. The furniture looks great quality and value too."

Cons:

• "Typically with M&S most things are overpriced, and retail uncompetitive."
• "Just order online if you like their clothing because it’s guaranteed that what you want or your size won’t be there."
• "The food is way overpriced for the portion sizes you receive."
• "Visited today to look at knitwear. So very disappointed with the range available."
• "I usually like M&S at sales time...but this year their sale items looked like a jumble sale."
• "Disappointing. I wanted a skirt but there was little choice in my size."
• "Clothes look old fashioned, am in late fifties myself but wouldn't wear those clothes."