Lidl Erdington Reviews Summary

Store Cleanliness and Layout

Pros:

• "The cleanliness and organization of the store create a pleasant shopping environment."
• "the store is clean, light"
• "Great renovated store, very clean, toilets available."
• "The store was immaculate, it was bright and airy with wide aisles."
• "Shop is modern and upto date really nice layout"
• "Lidl Lidli Lidli my favourite stores very clean."
• "The variety of products is impressive, catering to diverse needs."

Cons:

• "The shelfs are half empty most of the time!!"
• "Shocked to see so many empty shelves."
• "The store was untidy but that's down to the to customers."
• "Nothing ever feels organised in any sense of the word."
• "Not the best experience of Lidl. Compared to some stores the Special buy section is a mess and poorly organised."
• "Messy untidy store with hardly any staff ensuring tidiness and ease of finding product."
• "the trolly park is disgusting lots of bags and gloves in trolleys and the floor"

Staff and Customer Service

Pros:

• "A big thank you to the young lady working there on self service check out who saw me struggling to empty basket at check out and came to help me."
• "Staff are always available to help in the aisles and at the self check-out."
• "The staff especially the security guard was amazing."
• "Very friendly staff I love them"
• "The staff I've encountered have always been polite and helpful."
• "Joseph the deputy store manager today was really helpful on the checkout."
• "Great friendly and attentive staff."

Cons:

• "The checkout staff are not as friendly as in other lidls that I've visited."
• "The service was so bad we was paid for back and try to talk to the staff and ask then they was rude and unhelpful."
• "This assistant needs further training in customer service."
• "Then you get to the tills and you're either served by a rude sales assistant who had their mobile on their lap."
• "The female cashier had no conversation and we felt she was doing us a favour. Very rude not acknowledging the customer"
• "The staff member at the self checkout does not even speak a word to me despite me saying hello."
• "Staff didn't seem to care. Spent most of the time texting."

Product Availability and Pricing

Pros:

• "I wanted some fresh octopus, yes octopus and they had some in stock."
• "The prices are unbeatable, providing excellent value for money."
• "Well stocked with good quality items."
• "You can often find a bargain here amongst the numerous discounted products."
• "Very good quality and prices."
• "The self checkouts have really improved the wait time at the tills."
• "Lidl, what a great supermarket. Always have offers on."

Cons:

• "I will not be visiting your store any time soon as the risk outweighs the benefits."
• "Very pitiful selection of vegetarian and vegan products."
• "The checkout experience has generally been very poor pre-pandemic and since it eased too, with mostly one or two checkouts operating when really busy."
• "Always check your receipts for sale items as sometimes it shows full price at till."
• "We frequently get a different price at checkout that the one displayed."
• "Their fresh produce is always a gamble."
• "The products are cheap cause they only have a couple of days till the product is out of date."

Shopping Experience and Convenience

Pros:

• "Fantastic experience..everything anyone could want to live life to the fullest"
• "Good size car park located at a busy cross road but access entering and leaving is good."
• "I love LIDL, especially the 'random aisles'.. in the middle at LIDL."
• "It's a great shopping centre with lots of food and some nice cupcakes and cookies of their own."
• "Easy to get to location with a Big car park that always has spaces, including very generous mother and baby bays."
• "Highly recommended for those seeking convenience and quality in one place."
• "bakery is on point"

Cons:

• "Good to see staff running about shouting and swearing without masks on during national lockdown."
• "This particular shop didn't seem to be enforcing/encouraging social distancing or mask wearing."
• "Visited this branch today and I was totally shocked the supermarket was full with people no control on the doors over the amount of people going in no two meter distance between customers."
• "The only downside is that you can no longer pay with cash at the self-checkout."
• "Disappointed in the mother child parking, there are only three spaces and the carpark is big!"
• "The ques are horrendous.. there's simply not enough active checkouts or self services for demand at peak times it seems."
• "Only this Store never has any Stock. Shelves empty with Staff nowhere to be seen."