Asda Chelmsley Wood Superstore Reviews Summary

Staff and Service

Pros:

• "Friendly helpful happy staff. Went beyond their call of duty to help me out."
• "Everytime through the self service checkout and the store was extremely busy. Lisa and her co worker have been on there all day and they went above and beyond there jobs in difficult circumstances."
• "The checkout staff are amazing people who always want to help."
• "Very friendly, helpful staff on the checkouts."
• "Luckily a very nice gentleman named Mason came to help me. May I say he went over and aboard to help me."
• "Great staff always helpful and polite, we travel from Shirley to shop and found everyone a joy to speak to."
• "The staff do go out of their way to help you with anything you need."

Cons:

• "How has the Asda cafe not been looked into the staff seriously can't not be bothered to cook anything."
• "Been using this branch since it has opened, now the place is so dirty, staff not helpful if you can find a member of staff."
• "Go in and get attacked by employee n cctv apparently didn’t see nothing happen at all?"
• "The woman at the cigarette counter has a major attitude problem 2 weeks in a row shea been rude to me."
• "Then I went to checkout and I have never met such a rude cashier."
• "Most of the staff here have no manners at all...there incompetent and very lazy."
• "The staff I've come into contact with, are rude, patronizing, and inefficient."

Cleanliness and Maintenance

Pros:

• "Great place to shop. Good offers. Nice wide aisles."
• "Nice clean shop,food well presented, good bargains on lots of lines, friendly staff, good service and there fish is always good price."
• "I have shopped in Asda since it was built; it's clean."
• "Asda is always a great place to shop... The shop is lovely and clean and tidy."
• "This branch of Asda always appears to be clean and tidy."
• "Very clean store. Shelves mostly stocked."
• "Nice clean shop,food well presented, good bargains on lots of lines, friendly staff, good service and there fish is always good price, cafe comfortable and toilets clean, all in all nice place to shop."

Cons:

• "Been using this branch since it has opened, now the place is so dirty."
• "There's rubbish in all the aisles trolleys full of cardboard sat all over the store."
• "Dirty shop with rats running in the back and through the car park."
• "The store is filthy, floors are sticky and horrible."
• "Never again place needs a deep clean."
• "2 separate lettuce from chelmsley wood asda both have bugs in one had a slug and the other had some kind of creepy crawley."

Product Availability and Pricing

Pros:

• "Decent store, has a good variety of foods and clothing."
• "Finally you guys have a HALAL meat section."
• "So many great products and bargains."
• "The store has a good variety of products and usually is well stocked."
• "Good choice of products and generally clean. Nice range of fruit and vegetables."
• "Clothes selection so much choice."
• "Really like asda friendly helpful staff brilliant choice of always fresh goods, lovely good quality clothing can,t fault asda so far always a pleasant experience."

Cons:

• "Used to shop here all the time. But recently every time I go in the shelves are bare the queues are massive and I’ve left before purchasing anything."
• "Never going to this store again....every time I go the items I want are not on the shelves."
• "Shelves are empty too!"
• "Getting worse should be shut down empty shelves all the time."
• "Always out of stock on many items."
• "They either have massive supply issues or not enough staff to run the store and keep the shelves full."
• "Not always well-stocked."

Customer Service and Support

Pros:

• "A big thanks to the Pharmacy... Extra super service and much appreciated."
• "I would give the Pharmacy a 5 star called to get some advice on 04//11/23 for some medication advise the gentlemen was very nice and explained to me the eye drops."
• "Wow today I had an unexpected knock at the door from Asda pharmacy Chelmsley Wood. They delivered my tablets which is not a service they normally do not provide."
• "I would to say 'thank you' to Simon from the photographic dept for his excellent customer service!"
• "Great automatic click and collect point."

Cons:

• "Customer services again said they would call me back and checked my phone number and never rang."
• "Why do you have miserable staff working on Customer services, this particular job role should have staff that are friendly, approachable and have a 'can do approach'."
• "Terrible online shop, missed the cat food so call customer service and it's our fault we haven't the food."
• "I have never felt so uncomfortable using a pharmacy."
• "Horrible phone service, called them, had 1000s of options to choose from so hung up in the end."
• "The manager of the store doesn’t care and doesn’t even bother calling back when promised to do so."
• "I spoke to customer service straight away who were no help."

Shopping Experience

Pros:

• "Personally, I love shopping with the handheld scanner."
• "Asda his a really very good shop every one who works are so amazing stuff they will help you to find what you looking for."
• "Second favourite Asda to go shopping, staff lovely and polite."

Cons:

• "The store was very busy no social distancing, staff not in masks."
• "Nobody is social distancing or keeping two feet away."
• "Self scan checkouts are a joke."
• "Terrible click and collect service... Never used it before but used it twice now and still computer system not working and have to wait for shopping and no bags either this week."
• "Shame on you ASDA Chelmsley Wood! There is a Pandemic, masks I believe are mandatory!"
• "As for social distancing, it doesn't exist in this store what so ever!"
• "Social distancing was very bad today to many people were allowed in the store and people were not 2 m apart."

Delivery and Online Services

Pros:

• "We use Asda's delivery service and have been waiting for our groceries to be delivered which was supposed to be between 7.30 - 8.30pm."
• "My weekly home delivery comes from this store, the last 2 weeks one of the 6 pint bottles of milk had leaked all over the rest of the food in the crate."
• "My mother then called to say the asda delivery man had just knocked her door with her shopping."
• "We visited at 7:30 p.m. on a Friday night... paid at the self-service tills with no issues."