Lidl Reviews Summary

Stock Availability

Pros:

• "Managed to get all that I wanted."
• "The store was decently stocked with the basics at decent prices."
• "The shelves are always stocked regular with amazing choice of fresh produce including fruit and veg at low prices."

Cons:

• "Can’t understand why they never have any stock! Couldn’t get milk & potatoes last two times I’ve been."
• "To many empty shelves, it’s now becoming ridiculous, we go in with a normal weekly shopping list and end up coming out with only a few things."
• "Very poor selection of items compared to other supermarkets."
• "I had a list of 8 items to buy and of those eight 4 were unavailable on shelf."

Staff Service and Attitude

Pros:

• "Staff approached and were polite and patient in answering questions."
• "Thank you to the kind staff member today who helped by giving a coin for the trolley."
• "Osman at Lidl Kings Heath immediately opened his till when I arrived with a trolley full of shopping, was patient and kind."

Cons:

• "Terrible supermarket run with absolute skeleton staff, had to wait 15 mins just to get an item exchanged."
• "Attitude of the lady that was managing the self service check outs was very unfriendly and defensive."
• "Staff member was very snippy and rude."
• "The staff need a lot progress in customer service and how to look and approach the customers."

Cleanliness and Layout

Pros:

• "Do like this store, very clean, produce good."
• "Beautiful new superstore that's open to up in kings heath."
• "This building is clean and the shelves are stacked well, with a great range of products."

Cons:

• "Whilst shopping, I was disgusted at the state of the toilet, there was both new and old excrement smeared everywhere."
• "I'm local and I like some of lidls products a lot, but I still find the staff are very unhelpful."
• "The store was messy and cages everywhere."

Checkout Experience

Pros:

• "Huge shop. Airy and bright. Cheap and self service tools so can be in and out super quick."
• "Plenty of parking space but best to go early as in before 10am if possible."

Cons:

• "I waited ages at self service till for assistance."
• "Only one cashier was open so had to queue. Could be better for a Lidl shop."
• "Not a bad shop but as soon as you get to the check out its a shambles."
• "Tidy, well organised store. Can get quite busy on the tills so expect to pack to your trolley quickly."

Product Quality

Pros:

• "Great size car park, great selection of food and fresh fruit."
• "Good selection of food, an reasonable prices. Love the Christmas section every year so much variety."
• "Good offers on many basic foods with a good selection of fresh fruit and vegetables."

Cons:

• "I purchased fresh chicken from here on Saturday, Says best before the 17th, I opened it yesterday so 3 days after purchase and it stunk."
• "The fresh baked bread only lasts a few hours."
• "Very few staff, although the ones I saw were working very hard. Lot of products I wanted not available."