Chicken Hub Reviews Summary

Food Quality

Pros:

• "Food is great, prices are decent for central London and it is open until late."
• "This chicken cottage shop at Holborn is a good one and prepare nice meals, specially the grilled chicken."
• "The Food is always great at this place."
• "The spicy wings are good."
• "The burger was absolutely amazing."
• "The fried chicken was decently juice but wasn’t quite to our liking."
• "The grilled chicken is very decent."

Cons:

• "Tasteless stale rock solid tenders’ Texture was like chewing on Amazon cardboard packaging."
• "Chicken was so dry almost unchewable staff not interested in the customer."
• "The food was half missing and very dry."
• "Food poison warning!!!! Ordered a half grilled chicken and it was raw inside."
• "The chicken strips and poppers were overly cooked and burnt."
• "The chicken inside the burger was hard and chewy."
• "Chicken was lukewarm with the battered skin falling off the pieces, probably from sitting out in a pile for too long under the heat lamps."

Customer Service

Pros:

• "Staff are friendly and service is fast."
• "Specifically two individuals, Zain and Wasi. They are the best of the best."
• "The service was fast, the workers were very friendly and nice."
• "Amazing customer service, great team and amazing clean food."
• "Service was great as well."
• "Very friendly and efficient."
• "Great customer service."

Cons:

• "I paid for an 8 spicy wings menu for takeaway and only got 6 wings... Just realized it at home."
• "Almost everytime I have ordered from this place it has let me down or manage to mess something up."
• "Very bad experience, the manager who wears the same blue shirt and circular glasses is very rude and needs to learn how to speak to customers."
• "Customer service was horrible at all times any way now here is how the food is."
• "The staff have no clue how to speak to people or treat it’s customers."
• "Totally disappointing place. Very rude staff."
• "The hostess on till was miserable didn’t seem like she wanted to work or serve us."

Value for Money

Pros:

• "For the cheap price i went away happy and well fed."
• "An economical place for stomach filling meal."
• "Fantastic chicken at a low price, good staff and fast service."
• "Always a great service which is one of the reasons why I frequent Chicken Hub."
• "Good price for central London, Chicken burger meal was £6.69."
• "They're also the cheapest place in their vicinity for lunch."
• "Perfectly spicy and affordable meals with lots of food for the price."

Cons:

• "nothing like the original chicken cottage and the food is so expensive like 5 wings and chips with drink is £6."
• "Okay - so, in the past year, their prices have literally gone up by 150%. Way above anything justifiable."
• "It’s a rip off."
• "Food is just about average and with these prices this is nothing less than daylight robbery."
• "This chicken cottage is bit pricey and they have put the prices up."
• "Grilled combo meal was a bit overpriced considering the amount that was given."
• "More expensive than kfc, three wings for £2."

Hygiene

Pros:

• "Very hygiene place highly recommend it."
• "hygiene is really good too proper spotless place with cosy feeling inside."
• "It was very clean, i would definitely give the hygiene a 10 out of 10."
• "The Chicken Hub staff are so incredibly friendly."
• "Love their grilled chicken (comes with a light, flat bread and salad) - always tastes fresh."
• "Staff is always very friendly, they just renovated not too long ago and it looks nice."
• "Excellent chicken, I love the wings, not greasy, perfect layer of batter."

Cons:

• "There was feathers in the meal after complaining the management did not bother to solve the problem."
• "Hygiene is the lowest level I ever seen !"
• "Second time i found few burnt rice in it."
• "The tables are not cleaned after each use, which causes inconvenience."
• "Extremely long wait. So unprofessional staff ! And very dirty store."
• "The cashier is very rude, he ware glasses and bunny tail hair."
• "This place has gone down the ranks in the past few years. Prices have gone up like crazy and the quality is not even that good."

Delivery & Takeaway Service

Pros:

• "the delivery was fast and the food was flavourful and filling."
• "Best strips ever, highly recommend. Flavoursome, juicy, not dry at all. Delish."
• "HIGHLY RECOMMENDED!! The best chicken experience, tasty, unique it was more than I expected. 100% recommended the delivery came well organised and fast."
• "If you get take away always check your order as they get very busy for take away and can get things mixed up, chicken is always on point!"
• "Always open till late hours. I would recommend you get the bbq and spicy burger is their hit selling burger."
• "I ordered over the phone once and the staff member, who took my order, kindly kept my food warm until I had arrived."
• "Great staff, with almost no waiting time."

Cons:

• "very poor delivery service for delivery, every order its taking 20 minutes minimum waiting at non busy time."
• "When you get a take away order make sure you get in the bag everything you've ordered."
• "Don’t bother, waste of time, they’ll take your order and money via Deliveroo and either not show up or take hours longer than advised."
• "Wasn’t too happy with the delivery drivers attitude... top of that food wasn’t great as gave as both stomach issues most likely food poisoning... won’t come here again!"
• "Rude and gave me wrong order. I have ordered grilled chicken and rice, they gave me fried chicken with rice but charged me for the grilled chicken."
• "RUDE COSTUMER SERVICE. They hanged me the phone! My order never showed up and I was trying to sort how to get my order but they hanged up me the phone."
• "I ordered from this fast food tonight at 12:44 from uber eats and first they showed me that it's coming at 1:04. Then they changed it many times until 1:44."