Five Lads Reviews Summary

Food Quality

Pros:

• "The quality of the food is amazing considering their prices."
• "The chicken burger and wings had a lovely peri peri spicy sauce juicy and flavoursome."
• "One of the best peri peri chicken I’ve ever had."
• "All the food was amazing, better than nandos, big portions and cheap price."
• "The grilled chicken which was also nice and juicy."
• "The Chicken is moist and the levels of heat are perfect."
• "The chicken is fresh, you can tell as soon as you break into it, soft, juicy and now smothered in the sauce of your choice which really gives it flavour."

Cons:

• "The beef and lamb patties lacked flavour."
• "The chips, I genuinely thought I was eating oven chips."
• "The chicken strips were cold yet tasted a lot better than the red meat."
• "Food was ok but service from the guy on the till was at best poor."
• "Restaurant looks nice, but food was below average."
• "The food was tasteless felt like they just couldn't be asked and to be honest my cat didn't even want to eat it."
• "Food was VERY dry, gourmet beef burger was hard and cold."

Service

Pros:

• "Staff were super friendly."
• "Amazing staff, very respectful and kind."
• "The staff were brilliant and on the ball."
• "Customer service was good. The food and it’s presentation was excellent."
• "Pleasant staff and quick service."
• "The staff are all very nice. they make sure they understand the order and always ensure the customer is given the best food."
• "Absolutely brilliant service and excellent quality food as always."

Cons:

• "Very arrogant staff."
• "The waiters all sit on the tables on their mobiles with headphones."
• "They gave me the wrong order and when I went to ask about the order the guy answered go and sit and wait for me I haven't completed your order whereas order was complete but it was the wrong order."
• "The waiters were rude and unresponsive and appeared to be very unwilling to do their job."
• "Poor customer service."
• "The service is very good and quick."
• "Rubbish customer service!"

Atmosphere & Cleanliness

Pros:

• "Nice & cosy place, easy to locate as it's on the main road."
• "Me and my Mrs had a lovely bit of lunch here."
• "There is always a really nice atmosphere and it is warm and cosy."
• "Restaurant provides eat in service and children friendly. Very clean. 5* hygiene rating."
• "Great place to sit, enjoy and eat. Food and service in general is quick."
• "Good atmosphere for groups."
• "Restaurant is beautifully designed, has top to bottom windows, very bright and very clean."

Cons:

• "Always a problem, since 'new management' maybe."
• "The ketchup bottle had mayo stuck all over it."
• "Nice design but dusty inside, specially the light bulbs."
• "Also toilets mega disgusting. No baby change..."
• "The place itself was very unclean, the chairs were dirty and also the table."
• "First of all the cutlery and tables were filthy and unclean, the glasses were dirty and stained and the floor was sticky and had food everywhere."
• "The toilet was very dirty."