Cineworld Cinema Crawley Reviews Summary

Facilities and Accessibility

Pros:

• "This cinema has plenty of screens (15) to show all the latest films."
• "The cinema has imax, 4DX and 2D screens."
• "They have 3 sets of toilets, all of which have been clean and tidy when I have visited, including 2 accessible toilets."
• "The cinema has a lift right in the centre and good positioning for those in wheelchairs."
• "Disabled parking easy access into the cinema."
• "Wonderful disabled access. Seats are super comfy."
• "The seats are comfy and there are several different viewing experiences on offer."

Cons:

• "Even if you are a blue badge holder it will still be a struggle as not enough disabled spaces either."
• "The disabled toilet stunk to high heaven, it looked clean but smelt worse than a male public toilet."
• "Seats were outdated and uncomfortable.. not really keeping up with the standards you expect these days."
• "But the seat are more narrow than I'm used too."
• "Fine with helpful staff ... Took my disabled mother and was really disappointed that the wheelchair seats were the worst in the cinema."
• "As someone with a slight disability (arthritis) either had to choose lower seats right under the screen or face painful climb up 20 or more steps."
• "The only let down was that the film was interrupted by the special smoke effects which apparently broke down."

Staff and Customer Service

Pros:

• "Staff friendly and multi tasking."
• "The staff at the cinema was very kind, friendly, helpful and the cinema experience was just amazing."
• "Staff are easy to approach."
• "Staff polite and professional and helpful."
• "Staff all friendly and very helpful."
• "Always support my guys here as a support worker, and I have to say, the staff and management couldn't be more helpful."
• "Me and my husband received amazing customer service from all staff including till staff and managers!"

Cons:

• "Can’t say the same about all the staff though."
• "Had a few occasions with unhelpful staff."
• "Staff at the counter could be a little friendlier... guess tired of being in front of house is draining."
• "Served by Sam the manager, we paid more then we should and I asked why and he said that if I wanted to make a complain to leave a review."
• "The staff were always friendly, although the last couple of visits they were less so, but I appreciate that might be because of what is going on at the moment."
• "Absolutely poor customer service by employees but especially the manager."
• "Staff waiting to clean the cinema should not stand with the door open looking fed up."

Price and Value

Pros:

• "I only paid because I was able to use Tesco vouchers to cover most of the cost."
• "It's a great value for money!"
• "Went to the IMAX Festival to see two movies at a reduced price."
• "Went to see the Minions today at their kids club. Strictly for kids showing and £2.50 a ticket. Dead cheap, free parking all very clean and staff friendly."
• "Haven't paid full price for a ticket in 2017 and 2018!"
• "If you go more than once a month, get an unlimited pass, it's more economical."
• "Cineworld annual pass is similar in price to Netflix."

Cons:

• "All was good, but the extra star will never be reached unless the big shots lower the prices a little. Damn its expensive."
• "Shocked at the price for 2 tickets - £27.00!!!"
• "Tickets are very expensive though and food vastly marked up, so rarely go."
• "Very expensive cinema for the services provided. 14,99 for person for a very old and no reclined uncomfortable seat."
• "Booked tickets online in advance. Surprised there was a booking fee for a Monday mid-day screening which was almost empty, and they did absolutely nothing extra to warrant it."
• "Prices for tickets and refreshments are extortionate, we paid £42 for 2 adults to watch TOP GUN in IMAX then it was £12 for 2 drinks and a bag of sweets (not pick and mix)."
• "To charge 3.50 for a bag of Maltesers is beyond a joke."

Cleanliness and Maintenance

Pros:

• "Very clean and lots of cleaners waiting to clean and tidy on exit too."
• "We love it here, clean, lots of facilities, can almost always get a seat in screenings we want."
• "The cinema has been refurbished recently so it's all nice and comfy there."
• "Everyone was abiding by social distancing rules, masks were being worn, staff were friendly, and it's a lovely and chatty atmosphere."
• "The auditorium was very clean."
• "Nice, clean cinemas. Great selection of films. Good customer service."
• "Always extremely clean and welcoming."

Cons:

• "Just wish they cleaned the cinema rooms with more time."
• "It was very very dirty."
• "Dirty, smelly toilets, broken flushes. Dirty seats and screening rooms in general."
• "The seating area was absolutely filthy with dirty cups and plates literally everywhere."
• "They could also try and clean the seating area a bit better, the floor is typically stickier than a cheap bar at the end of a night."
• "Stale popcorn and cold hot dogs with wet buns."
• "Crawley is over priced, dirty, grotty and sticky. You should be ashamed Crawley Cineworld!"

Experience and Atmosphere

Pros:

• "The sound and visual experience was outstanding."
• "Seriously amazing cinema, when you walk in it feels like you are in a flagship cinema."
• "Best 3-D I've ever seen with a truly powerful sound."
• "Screens are big and clean. Sound quality is top notch - there is nothing to complain on."
• "Great atmosphere."
• "It's amazing because the inside of the cinema is so beautiful it's always clean and doesn't smell."
• "Great picture quality and stunning surround audio."

Cons:

• "It is extremely loud! I am not deaf I can hear."
• "Even the outside desert scenes looked like night scenes."
• "Today's visit was not helped by the level of talking, eating and general food smells."
• "Not the best cinema I've been too...with such large screens it's a shame that some movies are still shown in boxes with black borders all round."
• "Never seen such horror. Exactly 10 minutes of advertising for everything... But then another 20 minutes of advertising for movies and short films."
• "Bloody awful, never going back, sat there for nearly 30 minutes of ads and what was like 2 minutes of trailers."
• "The extra screens kept coming on and off ruining the visuals, plus when they were on they did not align with the actual main screen."

Parking and Accessibility

Pros:

• "Free parking in large car park although I imagine spaces could be an issue in busier periods."
• "It also has the same parking facility, which makes it a great night out for two or family."
• "Parking was busy but space was available."
• "Easy parking, lots of choice for places to eat right next door."
• "Great screens, lots of times available and plenty of free parking, with a few restaurants nearby and a Starbucks in the cinema itself."
• "Vast free parking space available which is a relief."
• "Area well lit and felt safe."