Cineworld Reviews Summary

Amenities

Pros:

• "They have a Starbucks, Candy King and Baskin Robbins on premises."
• "There is a Starbucks coffee on site, disabled access, ample parking and it's free."
• "There is a Baskin Robbins and a Costa inside."
• "It's built around reasonable food places for people to eat before or after cinema."
• "Good range of refreshments including ice cream shakes!"
• "The popcorn is made fresh, the seats are like armchairs, and tables next to the seats to put your refreshments."
• "A worker named Chris recommended me a yummy icecream flavour because my usual almond & pistachio flavour was sold out."

Cons:

• "No hotdogs were available so that was a let down."
• "Never enough staff, missed out on my ice cream because only one serving."
• "Ordered 2 reusable icees. They tried to charge me £11.50 per drink."
• "Food and drinks are ridiculously expensive when you are there."
• "The food is very expensive and totally overpriced for what you get."
• "The only thing I think is unreasonable is the price of the food etc £5.50 for a regular size bag of popcorn!!"
• "In what world would I pay £5.85 for them to give me an empty cup?! Ridiculous."

Seating and Comfort

Pros:

• "Seats are comfortable, with plenty of legroom."
• "The auditoriums are clean and comfortable."
• "Seats are clean and the seat booking system is great."
• "Cinema seats are roomy, clean and comfortable with sections for wheelchair and strollers."
• "The seats are much better with plenty of legroom on offer."
• "Seats are very comfortable with good leg room."
• "So Much better in there now, lovely and clean, friendly staff, seats are comfortable."

Cons:

• "Starting to look a bit tired in places. Toilets in main foyer very smelly, no matter what time I visit."
• "Incredibly expensive and uncomfortable seats."
• "Myself and two friends all found the new seats very uncomfortable with the head rests jutting forwards awkwardly."
• "The seats are small and relatively cramped, barely getting a fraction of an armrest if there's somebody sat beside you."
• "Seats are OK, felt a bit uncomfortable due to position of headrest."
• "The seats were short, head rest was on my neck. Uncomfortable."
• "The seats are the most uncomfortable seats I've ever had the pleasure to sit on."

Service and Staff

Pros:

• "The staff were friendly."
• "The staff at Ashford Cineworld are extremely welcoming and helpful."
• "Staff are friendly and helpful."
• "Even with the building works going on it was still a great time. Friendly staff."
• "Nice and clean. The staff are so helpful and friendly."
• "The staff are usually very polite and friendly."
• "Staff seemed to be friendly and polite."

Cons:

• "overall the staff are very mundane lack lustre and rude they give the attitude of not wanting to be there"
• "Please can anyone explain how the staff behind the counters can ALL be that slow at serving."
• "Awful staff which must come down to the influence of their downright rude manager."
• "Staff not particularly helpful we will be cancelling our unlimited memberships once home!"
• "We are also not impressed with the attitude of the employee serving us."
• "Short and snappy staff. Could be cause of the heat. However, if you're talking to customers like you're dead inside, maybe look for a more rewarding job."
• "Very poor service."

Booking and Accessibility

Pros:

• "Pricing is easy, all seats are standard."
• "Online booking was broken."
• "The ticket system is simple and all sorted from your phone."
• "The online booking system works very well and is very straightforward."
• "Online booking: easy."

Cons:

• "NO ACCESS FOR DISABLED."
• "Being a wheelchair user I was disappointed that despite a fairly empty house, there was only one wheelchair space."
• "Unfortunately, in some of the screens, the area for wheelchair is right at the front, meaning having to look up at the massive screen and is not great for people with back/kneck problems."
• "Since Cineworld has been updated, it's a really pleasant experience for a wheel chair user, or someone with mobility issues."
• "Having waited ages to speak to someone, I am then treated like an idiot when I am saying it is not working and an error keeps coming up."
• "Booked to see avatar 3d IMAX and after over hours journey we arrived to be told it was cancelled due to the cinema being too cold."
• "Not impressed turn up to be told viewing was cancelled no email no nothing then told they can't transfer to another film without paying again"

General Experience

Pros:

• "Surprisingly nice visit to the cinema."
• "Mt first experience of 4dx 3d watching jurassic domination wow I never expected it to be a fun and crazy and get so thrown around in the seats and see rain and snow in a cinema its a must do and the cinema works well with no waiting."
• "Amazing! 4dx was great. And looking forward to IMAX."
• "It's a great cinema, it has good screens and reasonable times in the evening for movie showings."
• "The picture quality was brilliant."
• "This Cineworld has been newly renovated. Looks really good!"
• "Great to be back again for the big screen experience."

Cons:

• "The theatre was half empty but people sitting right on top of us."
• "We have had many problems hearing the dialogue on some films, if only they would turn the sound up or put subtitles, it would then be much more enjoyable."
• "Seat in Screen 12, row D. Furthest one back available for Infinity Wars when I booked. Far too close to the screen."
• "Poor. Sat in silence for 45 minutes waiting for the film to start."
• "Horrible horrible horrible. Better than going to the dentist .... JUST."
• "Trying to have a conversation with my friend was almost impossible when just the trailers were on. The sound was too loud."
• "Nothing wrong with the cinema however we won't be revisiting the 4dx screen again as it was less immersive more violent and uncomfortable."