Cineworld Cinema Feltham Reviews Summary

Cinema Experience

Pros:

• "The cinema itself is clean, staff are efficient and happy to help."
• "Really friendly and polite staff."
• "4DX WOW!!! I'm an avid cinema goer. The 4DX experience literally puts you into the movie with the sound and feel of the wind, cold splash and spray of the water and active seats, even the smells."
• "The 4dx experience is amazing, especially the action films."
• "A nice cinema with number of decent size screens."
• "Cheers to the kind staffs of Feltham Cineworld."
• "Good screens."

Cons:

• "Prices for popcorn etc. are high."
• "Didn't feel comfortable using the toilets because there was wee all over the floor."
• "The door to the screening room wasn't particularly good at stopping outside noise."
• "Appallingly dirty cinema that allows its customers to be subjected to abysmal and unneceptable unhygiene conditions."
• "Seats are uncomfortable and squeaky."
• "Toilets usually out of loo roll and messy."
• "The staff on site are need customer service training. And if they don't want to be there then they should find another job or moan in the staff room not in front of customers."

Staff and Service

Pros:

• "I go to this cinema all the time. Not once have I had an upsetting service in any way."
• "Really friendly and polite staff."
• "Cheers to the kind staffs of Feltham Cineworld."
• "Staff is great and helpful too."
• "Polite staff, not so pricey."
• "Staff are very professional."
• "The staff I have dealt with have always been perfectly pleasant and polite."

Cons:

• "The staff on site are need customer service training. And if they don't want to be there then they should find another job or moan in the staff room not in front of customers."
• "In all instances when talking to staff about problem /issue I have had they we're reluctant to do something."
• "Needs proper management, the security guard doesn't know what's happening."
• "Not happy with the way both Marianna and Natalia spoke to us."
• "The worst customer service ever experienced."
• "Few members of the cinemas are very rude."
• "Staff tend to look on the miserable side but maybe I would too if I worked there."

Facilities and Cleanliness

Pros:

• "The cinema itself is clean, staff are efficient and happy to help."
• "Car park is free for 4 hours, after this time you need to register your car for another 2 h free in cineworld or bowling centre."
• "Also there is large and free parking lot in front of the cinema."
• "There is lots of parking and the chance to top up your stay allowance if you are seeing several films or very long ones."
• "Ample parking space. Nice selection of restaurants around."
• "Free Car park with selection of places to go for food and bowling all in one spot."
• "A lot of free parking available."

Cons:

• "Didn't feel comfortable using the toilets because there was wee all over the floor."
• "The only one at a reasonable travel distance else would never go to this filthy place with stinky toilets, seats smelling of beer especially screen 9 and 7 (at the top)."
• "Appallingly dirty cinema that allows its customers to be subjected to abysmal and unneceptable unhygiene conditions."
• "Toilets usually out of loo roll and messy."
• "The theatre is very cold and looks like it never gets cleaned. The rubbish is piled all over the place and bins were jammed full."
• "Cinema wise, not bad. But the ladies toilets there are disgusting and stinky filthy."
• "The customer toilets were a horror show! Smelt disgusting many times I would wait until I got home to use the toilet due to the smell."