Everyman Esher Reviews Summary

Seating Comfort

Pros:

• "Cosy seating in cosy spaces."
• "Great cinema experience with comfy sofas and Art Deco feel."
• "Comfy, friendly, great movies and you can have a drink whilst watching a flick."
• "Sofas, wine in hand and room to be comfy. Like being on your sofa with a cinema sized screen."
• "We opted for a sofa seat which was perfect for the evening as there was plenty of leg room."
• "Sooo comfy on the big sofas."
• "The seats (sofas) were so comfortable!"

Cons:

• "Sofas are pretty uncomfortable."
• "The sofas are uncomfortable. They’re not wide enough and they should recline."
• "The sofas were tired and not particularly comfortable."
• "Whilst the double sofa looks great it is just not comfortable and I was continually sliding off."
• "The chairs are a little small for larger and taller people."
• "The seats were ok comfy but you can’t recline them so they turn out not so comfy."
• "Couches instead of traditional cinema seating, not terribly comfortable."

Staff Service

Pros:

• "The staff were friendly and approachable which is always a bonus."
• "The staff are very nice & give a warm welcome."
• "They are all incredibly helpful, polite and courteous."
• "The staff are all so attentive and friendly."
• "Staff attentive, friendly and well trained."
• "The staff are always friendly, welcoming and attentive."
• "Staff was friendly and helpful."

Cons:

• "A few times lately they have struggled because of beings short staffed so I hope they can turn it around."
• "Staff were stretched, and you can tell."
• "The cinema staff did nothing about this even though it was ruining others experience."
• "Staff were directing people to long queues for food and drink but failing to mention that they had completely sold out of beers, pizzas, and fries."
• "The staff were unfriendly and the movie started 20 minutes late."
• "The FOH team need some training in customer service skills and friendliness."
• "This place lets itself down every single time by the shoddy service."

Food and Drink

Pros:

• "The Philly cheese burger was delicious, though."
• "If you want you can order drinks & proper snacks (mini pizza, hummus & flatbread etc)."
• "P. S. Excellent burgers!"
• "Excellent food, drink and friendly/helpful staff as standard with these cinemas."
• "The food was delicious."
• "The food and drinks are incredibly well done."
• "Food and drink are interesting and tasty (milkshakes are well worth a try)."

Cons:

• "Film choice is much the same as elsewhere so disappointing."
• "Overpriced food and drink."
• "We got fed up waiting for what was pretty overpriced wine anyway (nearly ten quid for a glass of Argentinian Malbec? You're having a laugh!)"
• "Not such a great experience with most of the menu sold out."
• "The food is okay but is slightly overpriced."
• "Food and drinks are pricey for what they are."
• "I was a little disappointed with the price of a coffee and a small tub of chocolate buttons... £7!!! Sorry... but that's not right."