Address: Great North Rd., Hatfield, AL9 5HX, United Kingdom
Phone: +441707287010
Rating: 4.5
based on 341 reviews.
Staff and Guides
Pros:
"The room guides were very friendly and helpful with some interesting stories and information on the house, history, family, painting, etc."
"The staff were brilliant. Friendly and informative."
"Met a lovely guide called Dermot who was friendly and knowledgeable beyond belief."
"The staff are interesting and knowledgeable especially the lady Sue could have listened to her forever."
"The staff are very well informed about the importance and meaning of all the various artworks."
"The staff was impeccable. They went above and beyond."
"The staff are helpful, informative and knowledgeable."
Cons:
"Only thing to let it down was the disabled toilet was disgusting."
"The service was slow and unapologetic. Staff were busy delivering food or clearing plates and unwilling to make eye contact to help visitors."
"Staff in the ice cream shop should really wear gloves when handling cones and wafers that are going in people's mouths I think."
"Unfortunately the entire thing was ruined by an extremely rude an mentally unhinged security guard."
"The staff on the cloakroom were slow and miserable, which led to a massive queue down the stairs to the entrance door!"
"Staff couldn't clearly direct us where we had to go."
"I wouldn't recommend getting food from the restaurant there. Aside from the unprofessional shouting matches, you're likely to be served more than 10 mins after being acknowledged."
Facilities and Grounds
Pros:
"The court yard by the main house has lovely little shops and a great cafe and restaurant."
"Lovely place to go for a walk in the massive park. Lots of paved paths and then smaller dirt paths into the forest."
"Grounds are beautiful, mazes and gardens and even a woods with trails to walk!"
"A park for walking and beautiful gardens, as well as a restaurant and various small shops are part of the estate."
"The gardens are manicured and so well looked after."
"The gardens were beautiful but only one section is open to public so it was quite small for the price."
"The stable yard houses many unique artisan shops."
Cons:
"There were hardly any bins weirdly, which was annoying and the one we found was hidden in long grass."
"Fireworks are a real issue for many local residents, particularly those with dogs."
"Additionally the vast majority of Hatfield Park is not allowed to access, which is not super clear at the point of purchase."
"Note dogs aren't allowed in the gardens."
"We also didn't see any picnic tables so you need to take rugs and chairs."
"Only complaint is that you are not allowed to walk a bike through the gardens even if you don't ride it."
"Only complaints were that the grounds need better signposting as the walking map wasn't great."
Value for Money
Pros:
"Food and drink were also very reasonably priced."
"The ticket prices are a little steep but there are different concessions available and offers with train partnerships that can help with costs."
"The coffee shop is reassuringly expensive, but the food is good quality."
"You can get your ticket to the garden stamped for full access to the gardens all season for no extra charge."
"Food a bit pricey but good."
"Recommend buying tickets in advance because you get 10% off purchasing from the website instead of getting them there."
"Beautiful scenery and lots of parking and very good hot chocolate!"
Cons:
"I'd give it more but house and gardens are really expensive."
"Attended Christmas Revels tonight it was hugely disappointing for such a high ticket price."
"The main house and grounds at £19 per person is extortionate."
"It was a bit pricey compared to other historical buildings we visited at £22 per person for the house and gardens."
"Very expensive for what was on offer. The gardens and house, while lovely, do not justify a £19 price tag."
"Price maybe a bit steep, £10 just to access the park."
"They want £11 per person just to walk in the gardens."
Events and Activities
Pros:
"I can't wait for the return of the Living Crafts, a maker's exhibition I absolutely love and have bought wonderful and memorable things from every year."
"What a great festival! Brilliant bands, lots of activities and things to see and finished with a fantastic firework display."
"Battle Proms event. Good organised drive into parking and large venue."
"Beautiful at the moment with bluebells in the woods."
"We really enjoyed this light show. The music was chosen with care and really added to the atmosphere."
"Went for an event and it was beautiful. Lots if lovely photo opps in the grounds."
"Excellent location for the open air Urban Soul orchestra classic Ibiza dance tunes event."
Cons:
"Poor experience we took our whole family there to be told sorry no cash only card so had to leave will never go back poor customer service."
"The House may have a beautiful garden but avoid going to a music event there."
"Fantastical Christmas Revels experience was terrible. Absolute con."
"After the concert it took hours to leave with no clear system, insufficient lighting and we saw no stewards."
"Gaining access to the park and exiting after the concert was a complete fiasco… hundreds of people spent many hours trying to get out of the car park after the event."
"Will never go to another concert there. Organisation was terrible."
"Very disappointing 'Christmas' Revels. Not very festive at all."