Papa's Fish & Chips Scarborough Seafront Takeaway Reviews Summary

Food Quality

Pros:

• "Prices are reasonable and food is very good with fresh fish, crispy batter and delicious chips."
• "The food was super fresh and hot! The curry sauce is not like a normal chips shop curry. It was lovely!"
• "Fantastic fish n chips, all cooked fresh, the portion size is massive."
• "The portion sizes were great for the price paid. Very filling and delicious."
• "Food quality was amazing some of the best chips I've been served in a long time."
• "Very good Fish and Chips. They fry in beef dripping and can fry in vegetable oil on request."
• "This was the best fish I have ever tasted. The batter was perfect and the fish thick and moist."
• "Absolutely fantastic. Doesn't look anything from the downs stairs entry, but in the restaurant upstairs the quality of the fish and chip is up there with the best."

Cons:

• "The fish portions were really thin and really hard and dry, totally dehydrated."
• "Food quality was not up to much the fish tasted of nothing."
• "The fish was over Done & dry the chips was thin & like crisps. Some were chunky."
• "The haddock was 80% batter and the small amount of fish visible extremely dry."
• "The food was very bland and more like a broth. We did begin to eat the fish pie, but it was very bland."
• "The fish was overcooked and chewy, chips were greasy and the curry sauce was lumpy."
• "The fish was far overcooked and the chips were absolutely rank, they were hard some tasted as if they had been cooked for ages."
• "Ordered gluten free fish possibly cross contaminated or I hope mistakenly not gluten free, the fish was bland and so was the batter."

Customer Service

Pros:

• "We knew what we wanted to eat but was helpfully advised what was the best value meals for us."
• "Stevie was very friendly, the fish is bought fresh every day directly from the harbour."
• "Sue was so pleasant and helpful! Walked me through the menu and the best deals for me and my family!"
• "Stevie was great today. Only thing I'd suggest would make it better is if you had bigger forks."
• "The staff are welcoming and friendly. The restaurant itself is lovely and clean with good space between tables."
• "Staff were very attentive and polite no issues there at all."
• "We went today and were about to get a table for 4 people-fantastic!"
• "Service is fantastic, staff goes above and beyond to make your experience enjoyable."

Cons:

• "Waited 30 mins for fish and chips because they had ran out of curry sauce."
• "Terrible customer service, It was my first time ever going and I didn't know the portion sizes."
• "The woman started giving me attitude about how there were customers behind me."
• "The older women taking orders is the worst! Whole queue and people sat inside mumbling about how ridiculously rude and awful she is."
• "The customer service was strange, barked at for standing wrong side of a barrier with no signs."
• "Waited for fish and chips for 15 mins whilst 4 girls behind counter played a game of tig."
• "Very dismissive and rude staff member serving me, apologised for my wait and that's about it."
• "45 minutes just to get the drinks order served, after prompting the waiting-on staff."

Hygiene and Cleanliness

Pros:

• "Staff were all masked up as per COVID 19 guidelines and had good customer service."
• "It was Covid-secure too, staff super helpful, food utterly fab. Well done Papa's!"

Cons:

• "The place is dirty and the seating area looks like it gets cleaned once a day if that!"
• "The staff in the kitchen were not wearing hairnets and had their hair going everywhere."
• "The area around was littered with rubbish, and empty chip boxes."
• "The tables were minging. A family came in while we were there and walked to the tills to ask about a clean table."
• "The staff said that the toilet faculties was out of order but then heard the staff asking for the key to use the toilet."
• "The floors are dirty, the tables are sticky and the whole restaurant is a bit shabby."
• "We stopped here. The fish was cooked to perfection and was a very good piece, very fresh and tasty. The chips were good too and the curry had a perfect spice."
• "We were walking along the front in Scarborough in the dusk. We stopped here. I ordered a special haddock, chips and curry sauce, and my daughter had chips."