"All of the staff are so friendly and helpful, and it really shows that they all care so much for animals."
"Always friendly, helpful staff in reception and kind, caring, knowledgeable medical practitioners."
"The team all work together seamlessly and will do everything possible to make the pets and the owners reassured and confident."
"The staff are always so friendly and have been brilliant with all my pets over the years, I always know my pets are in safe hands and being looked after brilliantly."
"Everyone there is so professional and also really friendly and approachable."
"The staff at Heavitree who subsequently cared for Manny overnight and over the weekend went above and beyond to accommodate my visiting and kept me well informed throughout each day."
"The reception staff, nurses and vets are all lovely people and their calm caring attitudes make my nervous puppy Hebe feel safe."
Cons:
"The vet was a bit grumpy and off hand with me about it (an older man)."
"reception was rather rude and vets seemed too bothered that I was taking up their time, rather than wanting to help me."
"I was dealt with and spoken to in such disrespect by the receptionist/nurse."
"The overweight older woman is always rude to me whenever I come in."
"They did not communicate well at all and left me panicking."
"No effective night service as no records available for the vets at St Boniface who take their out of hours."
"As it's near impossible to even get an emergency appointment and their out of hours clinic is not even in Exeter."
Cleanliness and Facilities
Pros:
"The building is spotlessly clean."
"The place is very clean and tidy with ample parking and new extended hours of opening."
"The place is clean and tidy, light and airy."
"The environment was friendly, clean, and calm (despite the building works)."
"A great clean practice with friendly, caring staff who offer help and support with minimum fuss."
"The building was clean and free of hazards."
"Good size, parking and range of services."
Cons:
"One occasion the Meds were out of date, on another they weren't given to me."
"The only negative we have experienced is the couple of mistakes re medication so I suggest you always check your tablets/lotions and potions before you leave."
Professionalism and Expertise
Pros:
"Professionals, with a very high level of skills and capability."
"The level of expertise is amazing, certainly for Guinea Pigs."
"You feel reassured and confident in her diagnosis."
"The plan of action is shared with you in a clear, non-patronising way."
"All the doctors, nurses and the receptionists are so kind and friendly."
"Sarah the vet on duty was amazing she was so calm and swiftly sorted out my dog so she was able to come home later that day."
"City Vets have taken care of Jack, and now Charlie and Tina with the highest degree of professionalism."
Cons:
"The exotic vet was away at the time and the vet on call didn't seem to be aware or know what to do."
"I did have one mix up where my cat was booked in for a check up. It had been assigned to a vet rather than a nurse by admin staff in error."
"Irrespective of the response below, the vet we saw on the out of hours said this was an ongoing problem as they would be treating peoples pets blind."
"I would like a full explanation as to why we have spent hundreds if not thousands of £’s with City Vets and to be told on two accounts that we need to be thinking about putting our dog down due to a spinal disease."
Compassion and Care
Pros:
"City vets have been amazing both when my darling Loki died unexpectedly and looking after Merlin for his cruciate ligament surgery."
"Having recently lost 2 cats in close succession they were nothing but kind, sympathetic and caring."
"His sensitivity, understanding and care will always be remembered and helped make a very difficult time more bearable."
"The staff were amazing and so good with her and us who were a bit upset as expected."
"They were wonderful and were very patient and made sure I understood."
"The care and compassion I received from Livia was amazing, I had complete confidence in her diagnosis every single time."
"The whole team were so caring, so friendly and genuinely care for your animals and too for you the customer."
Cons:
"I will never go anywhere near this vet again."
"Not the best care my elderly cat could have been given."
"They sting you for money and don't give any service for it! Appalling."
"Worse experience ever never ever going back there. Avoid like the plague!!!!!"
"So when my rabbit was displaying signs of GI stasis cityvets gave him a painkiller and me an out of hours bill which nearly broke the bank."
"I was distraught to find out the extra costs that I didn’t need when I knew what was best for my little dog."
"I strongly recommend those with rabbits and small furries to reconsider this vet."
Accessibility and Convenience
Pros:
"Easy to make appointments."
"It was easy to book a follow up appointment and we able to book a time suitable for us."
"Got an appointment for the same day and was able to reschedule another appointment without trouble."
"Visited today with Stanley and Oliver for their 2nd vaccinations and health check. Covid-19 has meant changes to the service but everything was explained clearly and appointment dealt with professionally."
"They prioritised my sick hamster and made sure we were seen as soon as possible."
"I have always been greeted by helpful pleasant people."
"The reception staff were very helpful, and there's a 'quiet area' in the waiting room for small animals."