Address: Arch 6, Unit 5 Crucifix Ln, London SE1 3JW, United Kingdom
Phone: +442071110977
Rating: 4.8
based on 225 reviews.
Customer Service
Pros:
"Richard has helped out both time with my purchase and has had the bike ready in no time at all."
"The service at point of sale was great and when I needed a small adjustment after a couple of days it was done immediately I returned and while I waited."
"Richard was fantastically helpful and provided the perfect bike for my commute to work."
"I received excellent customer service from the Fully Charged team."
"The fully charged team were really patience while I got my C2W and finance things in order and they looked after my bike until everything was sorted."
"Fully confident Fully Charged will keep me and my GoCycle on the road for years - aftersales has been brilliant."
"We had a great experience at Fully Charged. They made the test ride feel really exciting for the whole family."
Cons:
"I came back a few days ago to get an inner tube as I just had a puncture. Again so unwelcome."
"Sorry he wasn’t there when I collected it because it was pretty busy and the assistant simply didn’t have his depth of knowledge."
"Again so unwelcome. The guys in the repair shop could have not be less helpful."
"Their service is usually good and polite but I had a terrible experience servicing my bike with them."
"Maintenance of my bike with them was challenging - no one would actually tell me what was done, which is not great when paying for repairs."
"The communication from the shop however could have been better when the bike and accessories were delayed from the manufacturer."
"Did not have the greatest experience with Fully Charged... the communication was extremely poor."
Product Quality
Pros:
"Much better than expected, and not like an electric scooter, but instead power assisting your actual cycling."
"The bike itself, Riese & Müller Delite, is fabulous."
"The bike is great. Fast and solid."
"The Bosch motor is top of the range and effortless."
"Handling superb.... especially at higher speeds, where normally e bikes can get a bit hairy."
"Not only is it a good looking bike it ticked all the boxes of my personal requirements at a really competitive price."
"The wide tyres, upright sitting position and disc brakes make for a very stable and comfortable ride."
Cons:
"Unfortunately I got my bike stolen within 2 weeks of buying it, so would not recommend the lock I bought - the Abus Folding bike lock."
"The transaction was super smooth and easy. The bike arrived in great condition but the intuvia lcd display was somehow malfunction probably due to shipping."
"It is heavy and the turning lock circle limited compared to most but the weight probably aid stability and the limited steering lock may help prevent oversteer."
"As a result I don't feel I got fully instructed on how to use the bike - and the paperwork was for the wrong control unit/computer."
"I have bought Super 73 S2 from Fullycharged recently and found that the bike had some blemishes on the frame but unnoticeable."
"Ordered a Tern GSD LX in January to be delivered in February using the cycle to work scheme. The supplier let Fully Charged down and delayed that specific model until June."
"There is a leak on my brake which suggests that it has not been tightened correctly."
Staff and Expertise
Pros:
"Richard was super helpful and got me my Gocycle in record time."
"I had a problem with my seat on both bikes (it always moved no matter how tight I had it), which they rectified with no questions asked."
"Brilliant customer service, Bruno was great at showing me all the features of the bike I was interested in, until I felt confident in my choice."
"Max and the whole team were very courteous, helpful and knowledgeable."
"Very knowledgeable and friendly staff who expertly guide you to the bike that’s right for you."
"Richard and Bori were super helpful, knowledgable and kind in helping to select a bike."
"They have a wide range of bikes in their showroom that are available to test ride."
Cons:
"I went to have a look at a Stromer but they no longer sell them."
"When approached about swapping for an appropriately sized seat post, they flatly refused saying that is the post it ships with."
"I came 2 months ago to buy a Gocycle Bike (£3k bike) and I was so not welcome that I decided to buy it elsewhere."
"Despite specifically coming in to their pop-up in Chiswick to be sure the SMALL model of the bike was the right size, they proceeded to deliver the bike with the tallest seat post available."
"Could do without the bizarre outbursts; I get it, you don't want feedback."
"Whilst they certainly are knowledgeable regarding their bikes, the customer service I received from Oliver Skipworth, left much to be desired."
"I've found that even gentle criticism or feedback gets you an aggressive response."
Customer Experience
Pros:
"I love this shop, I love the team. And genuinely think that these are the solution to London's commuter misery."
"I highly recommend visiting fully charged. you will not regret it."
"I would recommend Fully Charged to anyone who is looking at buying an electric bike."
"The after sales support is second to none and the service team are super knowledgeable and helpful."
"Very friendly and relaxed bike shop. Ask Ben or Angus anything - they love talking about their bikes and will explain everything if you've never come across an ebike."
"Went to lots of different shops, selling lots of different brands, this place is staffed by people like you that actually ride the bikes (they also have all the better brands)."
"Very helpful and professional dealers with excellent service workshop to provide ongoing aftercare."
Cons:
"Because of lockdown I guess the bike shop is doing well as people avoid public transport, but covid is clearly an excuse in this shop to forget any kind of basic customer service."
"So happy am I with it, that my wife pinched my bike and I bought another exactly the same bike from FullyCharged."
"It would have been great if I had the chance to test ride the bike I was interested in or a similar at the time."
"Unfortunately had to wait a bit longer than expected for the super 73 bike to be delivered."
"I was initially very happy with the service, but the second Super73 S2 I ordered in January 23, still hadn’t arrived in May 23, so I cancelled the order."