London Bike Studio Reviews Summary

Efficiency of Service

Pros:

• "Really great + efficient service. Went in with a broken chain which was fixed within the day."
• "Popped in this morning without an appointment... they immediately sprung into action, pumping air into my depleted bicycle tyres and straightening my bent handlebars."
• "London Bike Studio is the type of place you leave feeling better... Extremely friendly and professional team... unbelievably efficient at working to repair it."
• "Dropped my bike off for a service... amazed at how well (and how quickly) they got my bike back."
• "My bike was making all sorts of noises but they recommended all the right parts to replace and it's now running super silent and smooth."
• "London Bike Studio worked on my Pashley bike... Got it sorted really quickly, within a day, great communication."
• "Quick to respond and explain which parts I need. Then fixed in a day and made sure the bike was working properly."
• "Service levels are exceptional. I've taken my vanmoof e-bike in a couple of times... Diego has always made every effort to fix it or service it for me."

Cons:

• "This place has poor customer service and are for the gentrification era of stokenewington. They're lazy and not helpful but expect your money after being rude to customers."

Customer Service

Pros:

• "Very communicative and friendly group working there."
• "London Bike Studio... clearly care about what they do and take their time to explain everything you need to know."
• "The guys were unbelievably efficient at working to repair it while communicating directly with Laka (bike insurance company) to get it sorted for me."
• "Happy to help you learn a bit about how your bike works."
• "Really appreciated the time Diego took to identify and explain the issues."
• "They didn't make me feel silly/lesser than and being a young woman with little to no knowledge of bikes or mechanics in general."
• "Very friendly and prompt service, I left feeling reassured my bike was back in good nick."
• "Diego really went the extra mile and set up a bike swap between me and another customer! (we had similar bikes but different sizes)."

Cons:

• "This place has poor customer service and are for the gentrification era of stokenewington. They're lazy and not helpful but expect your money after being rude to customers."

Knowledge and Skill

Pros:

• "Incredible service, friendly and efficient."
• "Extremely friendly and professional team who clearly care about what they do."
• "Great bunch of guys offering a professional and personal service."
• "His team are a really genuine and interesting group of people to talk to and very welcoming."
• "Diego is extremely knowledgeable and very passionate about cycling and about bikes."
• "Helpful, honest, fast, and friendly! My secondhand bike needed a lot of work, including lots of parts that would've been expensive new."
• "Thank you Diego and the rest of the team at London bike studio. Always so friendly and helpful."
• "Diego is your guy! He's completely trustworthy and very fair with his prices."

Cons:

• "This place has poor customer service and are for the gentrification era of stokenewington. They're lazy and not helpful but expect your money after being rude to customers."

Cost and Value

Pros:

• "Returned a few days later because my pedal was making crunching sounds and they fixed free of charge!"
• "They didn't even charge me anything. Incredible service."
• "No hassle and my bike is like brand new!"
• "When I had to go back for a niggling issue they spent lots of extra time trying to diagnose it, and changed an additional part for me with no fuss or additional cost."
• "Couldn't recommend enough."
• "They found quality secondhand parts for lots of the repairs, helping keep costs down despite extensive work done."
• "Fabulous local bike shop! Friendly, knowledgeable staff... even chucking in a much-needed chain oiling."
• "He was very transparent in explaining all the parts that needed immediate fixing while still helping to keep in my budget as I didn't know much about bikes."

Cons:

• "This place has poor customer service and are for the gentrification era of stokenewington. They're lazy and not helpful but expect your money after being rude to customers."